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BSOD on Win10 laptop ... throwing a bad pool caller error

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

spjohndro
Helpful | Level 5

@dougwenzel, I'm sorry to hear that. That's a terribly disappointing response by Dropbox.

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

MojoMojo
Helpful | Level 6

Hi again
here ist the response from Dropbox support I got:
Having reviewed this crash log, my engineers have informed me that the device appears to have the same issue that we've seen with devices running Symantec software. It appears that the same kernal driver we identified installed by Symantec software causing these issues for others is coming up on the logs you've provided.

So if Symantec replaces a kernal driver that is causing the problem I think it is a Symantec issue. Don't you agree?

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

dougwenzel
Helpful | Level 6

I do not.  If it's only affecting Dropbox, I say it's a problem that Dropbox needs to come up with a solution for or they will lose every corporate client running Symantec.  The problem goes away as soon as you disable Dropbox sync (or uninstall).  Below is the response I received from Dropbos support.

"My name is John. I am a Specialist on the Advanced Support team here at Dropbox and I'll be your point of contact moving forward with this.  Our engineers have been investigating this issue as a small number of users reported the same issue.  I completely understand the frustration and inconvenience this issue has caused you  but unfortunately this issue is more than likely caused by a recent update by Symantec to their software and there's no solution that we can provide from our side."

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

MojoMojo
Helpful | Level 6

I was wondering if anyone has heard anything from Symantec about this problem?

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

PostmaR
New member | Level 2

I'm also having this issue... Corporate PC, so yes, Symantec latest version is used, so probably same / similar issue. 

I also would expect Dropbox to come up with a solution for this; like this, dropbox can only be used via the web client. Then the power of dropbox is gone in my opinion...

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Gotta01
New member | Level 2

Same issue here on a corporate Windows 10 laptop. Started occuring on Monday. We use Symantec Protection. Bad_Pool_Caller is the error.

 

I uninstalled Dropbox, machine works fine. Reinstal Dropbox, machine crashes about 30-60 seconds after start-up.

 

I'd really like to keep using Dropbox, but.........this, along with recent pricing structure changes. I've been looking at alternate options.

 

 

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

MojoMojo
Helpful | Level 6

Has anyone had any contact with Symantec about this problem?

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Daphne
Dropboxer

Hello everyone, I hope you're all well today!

We recently received an update about issues with Symantec which you can check out here. Apologies for not finding you all here sooner to pass this along to you!

If you're using Symantec, please update to the latest version (15.1 MP).

If you're still getting the BSoD, but not using Symantec, please let me know and I can assist you further with this.

Don't hesitate to give me a nudge here if you have any other questions.

Thank you all for your patience while we worked on this!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: BSOD on Win10 laptop ... throwing a bad pool caller error

MojoMojo
Helpful | Level 6

Do you have a TECH information from Symantec about it?

I did not find the article about it on the Website from Symantec.

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Daphne
Dropboxer

At the moment, I don't have any further info to share with you on this I'm afraid @MojoMojo.

I'd have to suggest reaching out to Symantec Support if you really need this info. They would be better equipped to assist with any further questions too.

Sorry I can't be of much help with that, but let me know if I can assist with anything else.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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