Apps and Installations
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Hi,
Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes this problem. If I disable Dropbox within the files app there is no longer background activity from Dropbox. Hope this can be fixed soon because it drains my battery.
Unfortunately, this went on for about 2-3 weeks and even after disabling it, my battery life is definitely MUCH better, but it FRIED my battery. My battery now only lasts about half the day when it used to last the entire day.
Maybe it's time to get a class action lawsuit started? (Especially since Dropbox won't even respond. Or are they not responding because they know this is about to turn into a lawsuit?)
I'm not seeing an issue with LinkedIn. My last 10 days was just 1h 22m.
Hi everyone, thanks for keeping us in the loop and for all your reports on this.
If you haven't already, please have a look at Daphne's post, here.
In any case, you can always contact our Support team to have a more in-depth look, since they're able to better assist you using the internal tools that they have.
Once you do that, you can let us know the ticket ID (eg. #1234567) associated so that we can pass your comments from here along.
If you have any trouble creating a ticket, just give us a nudge on this thread, and we'll be more than happy to send one to you.
Thanks again!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Her reply acknowledges it being a known issue in AUGUST (August 28th) and we are now nearly halfway through November. So we have had no updates or resolution nearly two and a half months later, on a bug that is physically destroying hardware.
The fix also only benefits those who have found this thread and not the likley hundreds of thousands of others who are not aware of the issue or this thread.
FWIW LinkedIn has seemed to fix the issue a long time ago so maybe you can give them a ring and ask them how.
I am facing the same issue as well. Once I enable dropbox with files integration, battery life on my ipad just keeps draining!
I just found this thread and want to add my two cents to this conversation. I have an iPad Pro 10.5 circa 2017 and it's an excellent device. Recently I noticed that the battery was appearing to not hold a charge and assumed it was because of the battery. A bit of research showed that Dropbox has been running in the background: in the past 10 days, I used Dropbox for 7 minutes, but it ran for 105 hours and 33 minutes in the background. I've tried to shut off the use of the background by Dropbox, but have yet to figure it out. It's a problem I could use some help with.....
Ralph
I have the same problem. On my iPhone SE 2 and iPad Air 4, Dropbox simply destroys the battery if I keep it open in the Files App.
Hi there!
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