cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Background uploading not staying on

New member | Level 2
New member | Level 2

Is anyone have an issue where if you turn on Background Uploading, it will work for a little while after turning off the app, then you'll get the notification that uploading is paused and I'll need to launch the app to continue?  When I do launch the app, uploading begins.  I'll go and check the setting for Background Uploading and it will be set back to OFF.  Both my iphone and ipad (with iOS 11.0.2) are having the exact same problem.

 

I'm running the latest version of Dropbox (66.2. with iOS 11.0.2.  I have also checked location permisions and they are set to always use.  Dropbox also has access to background app refresh as well photos.

 

Any suggestions would be greatly appreciated.

 

Thanks!

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Background uploading not staying on

Super User II
Super User II
The issue was fixed in the next release (i.e. in October) I'm afraid Joe hence no more posts. Therefore the issue is not this one.

Have you made sure you have location services turned on for Dropbox on your phone?

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

10 Replies 10
Highlighted

Re: Background uploading not staying on

Super User II
Super User II
This is a known issue. I expect that it will be fixed in the next update.
Highlighted

Camera Uploads turning off background uploading

New member | Level 2
New member | Level 2
Since updating to os11, my location setting to enable background uploading reverts to off. I have restrictions set to not allow any changes to my location settings, so Dropbox is reverting to even through I set it to always allow location data and turn the restrictions back on.
Highlighted

Re: Camera Uploads turning off background uploading

Super User II
Super User II
See my reply above. I've merged your thread with this one.
Highlighted

auto sync

New member | Level 2
New member | Level 2

Hi there,

 

I have an iPhone 6s running iOS11.0.1, and to date, my dropbox app has NEVER auto updated or auto synced to my windows computer which I've done the sync setup on unless I have the app open on my phone and keep the screen turned on which is a battery suck....

 

Is there a way to remedy this? It's sort of a pain when I jump on my pc and don't have my images on DB and open the app and there's 45 images from the last 2 months...

 

Thank you!

Highlighted

Re: auto sync

Dropboxer
Dropboxer
 
Welcome to the Dropbox Community, I hope you have a great week ahead! 
 
As a first step, could you make sure you’re running 11.0.2 iOS on your device & you’re running app version 66.2.8? 
 
Secondly, have you tried uninstalling the application on your phone & re-installing & see how that works for you (you may keep in mind that if you have pending uploads that fail to sync online, these will be picked upon the re-installation)? 
 
Please keep us updated on the outcome here, so that we work on that together! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Background uploading not staying on

Helpful | Level 6
Well, I guess it's some constellation to hear that I'm not the only one that suffers from this problem. But it seems clear from these postings it been an issue for months, and nothing has been done to fix it? Really disappointing, especially as a paid user. I have to open the app on my iPhone to get it to upload photos.

Hey Dropbox folks, please fix this.
Highlighted

Re: Background uploading not staying on

Super User II
Super User II
The issue was fixed in the next release (i.e. in October) I'm afraid Joe hence no more posts. Therefore the issue is not this one.

Have you made sure you have location services turned on for Dropbox on your phone?

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Highlighted

Re: Background uploading not staying on

Helpful | Level 6

Yes indeed.  Dropbox location services is set to "Always".  And of course it's on in background app refresh.  

Highlighted

Re: Background uploading not staying on

Dropboxer
Dropboxer
Hey @Joe M.10

Of course, I must ask the obvious: what version of iOS and our app are you running? iOS is currently on 11.2.6, and our app is 82.2. If you’re all up to date, go ahead and get in touch with our support team for further troubleshooting. When you get a ticket number, let me know, and I’ll make sure to get someone on it right away. 

Cheers! 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?