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BigSur Issues

inf
Explorer | Level 3

Downloading Dropbox App; receive "permissions error, contact Dropbox support with following info:

/var/folders/7b/cOI2gI_n7513t8fp8tgkb4r00000gq/T/dropbox_errork1wha48o.txt

 

How to fix??  Helpful info - transferred old laptop to new laptop but believe dropbox is not on

new laptop

3 Replies 3

Re: BigSur Issues

Lori
Dropboxer

Hey @inf I hope you're having a great Friday so far. 

 

I can't view your attachment, however can you check this Help Center article to see if you can resolve your startup issue with steps shown there? 

 

If the issue remains, don't hesitate opening the error log and then copy/paste it into the thread, so I can have a closer look. 

 

Keep me posted on the results!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: BigSur Issues

inf
Explorer | Level 3

Lori -

 

Thanks for the reply - there is no attachment just the info I wrote originally.

I believe I need to change the user with Big Sur and do not know how to do this.

I tried with Apple and Dropbox.

Re: BigSur Issues

Daphne
Dropboxer
Thanks for getting back to us here @inf.

To have a better idea of the reason behind the error message, the error message itself contains a blue hyperlink to a text file containing the full error log.

Can you try the steps you took before that resulted in the error message, and then open up that error log to copy and paste the content here? Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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