cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blue Screen of Death on Win10 with CylancePROTECT

Blue Screen of Death on Win10 with CylancePROTECT

bubbachuck
Explorer | Level 4

Great news for enterprise Symantec users. Are you able to do this for CylancePROTECT as well?

8 Replies 8

Re: Blue Screen of Death on Win10

Daphne
Dropboxer

Hey @bubbachuck!

Are you having an issue similar to what's described here but with CylancePROTECT instead of Symantec running on your devices?

A little more info would be super helpful just to make sure I fully understand exactly what the issue is that you're having with this particular software.

Looking forward to hearing back from you!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Blue Screen of Death on Win10

EdL
Helpful | Level 5

Hi,

 

I have just been through this thread and am having the same issue as many folks are describing. Corporate machine - no control over antivirus software etc. Dropbox causing BSoD when it starts to sync. We have CylancePROTECT version 2.0.1530.5

Our IT encouraging us away from Dropbox - and I am close to agreeing - but I like it better than the alternatives so would love to stick with it if this issue can be resolved quickly.

Re: Blue Screen of Death on Win10

bubbachuck
Explorer | Level 4

Correct. I tried syncing again and still gets BSOD so it appears that CylancePROTECT has not updated its database (as Symantec has). I'm in similar boat as @EdL.

Re: Blue Screen of Death on Win10

Daphne
Dropboxer

Thank you both for bringing this up!

I'd like to do a little further investigation with you both and send this along to our specialists too. 

I've reached out to the emails linked with your profiles here @bubbachuck and @EdL.

When you have the chance, please check your inbox for my message and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Blue Screen of Death on Win10

owca2002
New member | Level 2

Hi.

Any progress in this topic?

Re: Blue Screen of Death on Win10

Daphne
Dropboxer

Hey @owca2002, thanks for joining the discussion here!

Can you let me know if you're using CylancePROTECT, and if so, which version?

Would you mind if I reach out to the email linked with your profile here, through our Support channel?

Let me know!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Blue Screen of Death on Win10

bubbachuck
Explorer | Level 4

Just an update: Dropbox is able to sync now without BSOD. I'm on Windows 10 on a work computer using CylancePROTECT. No idea if the fix was through Dropbox or CylancePROTECT, but I'm happy!

Re: Blue Screen of Death on Win10

Tarjh
Explorer | Level 4
Lucky for you, bubbachuck! I saw your reply and updated Dropbox. Lasted about three seconds into syncing before getting a BSoD.
Who's talking

Top contributors to this post

  • User avatar
    Tarjh Explorer | Level 4
  • User avatar
    bubbachuck Explorer | Level 4
  • User avatar
    Daphne Dropboxer
  • User avatar
    owca2002 New member | Level 2
What do Dropbox user levels mean?
Need more support?