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Re: Blue Screen of Death on Win10

Re: Blue Screen of Death on Win10

Duckuser
Explorer | Level 4

Hi Jane,

How do ping the agent? I've been back and forth my email over the last few weeks so dont understand how ive been marked as about to close.

Thanks

Re: Blue Screen of Death on Win10

victoriaokuneye
Explorer | Level 4

Any progress on Dropbox end on resolving this issue. I work for a hospital and they said they have dropbox was the source of the blue screen and a number of people have had the issue.

I would like to continue using dropbox but don't won't to risk reinstalling it on my machine if it nothing has changed with this systemic issue.

Re: Blue Screen of Death on Win10

FadedPoppy
Explorer | Level 3

Jane,

I do not have any 3rd party anti virus applications installed on this PC - it is using the protection that ships with Win 10.

Jason.

Re: Blue Screen of Death on Win10

Jane
Dropboxer
Thanks for adding your voice to the feedback we’re gathering @victoriaokuneye!
 
At the moment I’m submitting all reports from this discusison for review. It would be great if you &/or your colleagues reached out to our team detailing us what this looks like on their end & letting us know which AntiVirus you/they’re using. 
 
You can also ask them directly, ping me back here with your findings as an alternative option & we can take it from there. 

Following, you can reply back to the support ticket @Duckuser & your message should re-open the ticket in our technician’s inbox. 
 
To clarify, tickets may close on our system automatically after a certain period of time if you don’t reply. If you’d like to take some more time to gather details, it would be best to let our colleague know. 

Now, it looks like you’re using the Windows Defender @FadedPoppy
 
Since you were the first to post us here on this matter, it would be more efficient if I could access the details we have on file for your account after this point, so I created a support request on our system for you.
 
Please have a look at your inbox when you have some spare time & I’ll touch-base with you soon Jason. 
 
Thanks again for sticking with me here!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Blue Screen of Death on Win10

victoriaokuneye
Explorer | Level 4

I believe the antivirus is "system center endpoint protection"/"cylance protect".

Re: Blue Screen of Death on Win10

Jane
Dropboxer
Hmm, I see.. 🤔 That’s some very useful info @victoriaokuneye
 
Would it be okay if I reached out to you on the email address connected to your Community profile to gather some more info on this matter? If you confirm, I’ll create a ticket on our system & continue this discussion from where we left off here. 
 
Keep me posted please! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Blue Screen of Death on Win10

carandswe
Explorer | Level 3
  • Symantec DLP agentSymantec DLP agenton my "office computer", it is Enterprice version, what cause the problem is AgentInstall-x64_15_1 (Symantec Corp.) it is also called DLP agent and it collects infromation about sw installed on the PC, we use Microsoft defender aas antivirus. 

Re: Blue Screen of Death on Win10

carandswe
Explorer | Level 3

Hi, on my corporate PC, we have Microsoft defender as antivirus and the Symantec DLP agent to collect pc information and status. See

attached picture. Our IT ( we have 26.000 computers) said the DLP agent has a lot of problem with other sw too. So when I called them for my bluescreen problem the asked me if I had dropbox installed, I said yes, then when computer started, he stopped the dropbox service before windows would load it and he has uninstalled dropbox.Symantec DLP agent.jpg

Re: Blue Screen of Death on Win10

carandswe
Explorer | Level 3

Of course you can write me directly to my register email. Cheers Carandswe

Re: Blue Screen of Death on Win10

Jane
Dropboxer
Thanks for detailing me your discoveries @carandswe
 
Following-up from your request, I’ve made sure to message you on the email address connected to your Community profile. Feel free to ping me back there when you have some spare time & I’ll check back with you soon. 
 
Thanks again for keeping in touch on the Community! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
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