Long-time Google Drive user here trying Dropbox after almost 8 years as I consider switching.
After a long process of pulling down all the files from Google Drive, today I started syncing Dropbox, brand new installation, nothing else installed, no previous Dropbox Account (Macbook Pro High Sierra).
Let me start by saying I am a power user and definitely not a novice on computers.
The issue that I have is that while Dropbox is syncing it gets stuck into a situation where it says : "Syncing 62120 files: 1sec" and it just gets stuck there. Sometimes it goes into the "Connecting..." state briefly and then it goes back to the endless syncing with no real files getting synced.
I've already tried these troubleshooting steps:
1. Quitting and relauncing
3. Running all the commands in terminal and re-launching
4. Restarting the Macbook
Nothing worked. Most of the times, it starts syncing a few more files, then it stops again.
I was quite surprised to find that this problem has been reported by so many users on the forums but with no concrete answer.
So my question is, is this normal? and is there a good solution or even better, explanation why this is happening? I am running a 2019 Macbook Pro with no Antivirus, 150mbps connection and Google Drive was working perfectly (although it had some features missing that I was hoping to find in Dropbox).
At the moment, I have a free month to trial Dropbox and I'm keeping Google Drive on the side.
I am happy to try and give this a go but I am not going to go through days of troubleshooting, I'll just stick with Google Drive if that's the case.
So far really bad impression but hopefully I can get some help here as the problem seems quite common.
Thanks a lot in advance and Happy New Year!
Hi @Domscillator, thanks for reaching out to us here!
There are a few reasons that you could be experiencing this issue, can you just try the following steps to see if this does the trick:
If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". The app might need to sync for a while after doing this, so please just keep an eye out for any progress.
Let me know how it goes!
Thanks so much for the quick response!
This seems to have worked-however, one thing concerns me: even though the syncing process has stopped the reported used space on the Dropbox website is quite different to what the actual size of the folder is locally (and I've synced all the folders for sure).
Dropbox reports 176gb being used where my local folder size is 189gb. Any idea why this might be? Should I be concerned?
Thanks for getting back to me @Domscillator!
I'm very glad to hear those steps fixed your syncing issue.
For the local Dropbox folder size though, I'm wondering if this is due to the cache folder. This folder holds temporary files needed for syncing and is emptied every few days.
If your desktop app is showing "Up to date", can you try manually clearing the cache folder with the steps listed here?
Keep me posted!
Thanks for checking that @Domscillator!
I'd just like to ask you a few more things here, please let me know what you find for the following:
Let me know what you find!
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