Since June 1st, Dropbox has used 5GB of cellular data. It used up all my data for the month and the additional data I purchased. I have all the toggles off for cellular uploading with photos, etc. what the hell! Now I’ll have wasted $40 because of this app.
I think something in the latest update broke. I'm on an iPhone X with iOS 11.4
Ugh - hey @bcoyle is this something that just started on a recent app version or you always had this issue where the app was consuming your data?
Community Manager @ Dropbox
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Why does the thread say this topic is closed? After several days I got a few generic responses from support. ie, Dropbox uses cellular to view files in the app and how background uploading works. So I guess it's my fault? I'm $40 short from cellular data fees, which is almost half of what I pay for the year with Dropbox. Never in all the years I've used Dropbox has this been an issue. I've revoked all access to cellular for the app - I shouldn't have to worry about an app like Dropbox screwing me over - I'll figure out my move to another service after having been a user since 2009.
I recently upgraded from a 128GB iPhone to a 256GB iPhone.
Previously I allowed Dropbox to use my data allowance (3G/4G) without a problem.
Since getting the new phone Dropbox is using data at a high level and I cannot work out why.
Last night I needed to see a couple of files (needed to see the location in the file structure rather than actually view the files so there was limited usage) so I toggled on mobile data as follows: Settings - Mobile Data - Dropbox.
Over night it has used 5.9GB of data. Sadly I forgot to toggle it off again.
I have 2 offline files which are tiny (12KB and 30KB) and haven't been looking at / using them.
Settings - Dropbox has:
For photos I normally open the Dropbox app when at home on Wifi and it starts uploading the photos to Dropbox. I did this this morning and it uploaded 22 photos from yesterday.
It was not a problem using data all the time before and my data usage was nothing like this. It now uses more in a day then in a month?
Any ideas what it can be as I would have hoped after 7 weeks with the new phone things would have settled down now. Nothing else has changed.
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