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Call Microphone not working

Call Microphone not working

Choicelessjoy
Explorer | Level 3

Call Microphone not working after dropbox update and or downloading a file over weak WiFi connection?

5 Replies 5

Re: Call Microphone not working

Jay
Dropboxer
Hi @Choicelessjoy, thanks for messaging the Community!

Could you clarify what the issue is exactly when you say it's not working?

Is this a third party app or service you're referring to? 

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Call Microphone not working

Choicelessjoy
Explorer | Level 3
I am not able to be heard in a phone conversation unless I'm on speaker phone or head phones.

Re: Call Microphone not working

Jay
Dropboxer

Thanks for the info. Are you certain this occurred after an update to the Dropbox app?

What OS version are you running on your phone?

Could you try uninstalling the Dropbox app to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Call Microphone not working

Choicelessjoy
Explorer | Level 3
Turns out I believe it has to do with the headphone jack being used so often the phone continued to recognize the headphones even when they weren't plugged in. It back to normal now.
Thanks for your help.

Re: Call Microphone not working

Jay
Dropboxer
Glad to hear that you found out the reason, @Choicelessjoy

If you need any further assistance in the future, please let me know. Enjoy your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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