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Camera Uploads from S7 - notification constantly sounding until phone restart

Camera Uploads from S7 - notification constantly sounding until phone restart

Lifespace O.
Explorer | Level 4

After successfully uploading photos from gallery of S7 edge to a Dropbox folder - phone notification sound constantly blings. Can only stop it by restarting phone.

 

This has only commenced in last 3 days, since downloading a telstra (Australian telco provider) S7 edge operating system update for this phone.

 

Is the issue with dropbox app or operating system update?

1 Accepted Solution

Accepted Solutions

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

Lusil
Dropboxer
Hey @jeanb and @Ed M.27. Initially, you can ensure that you’ve got the updated version of the Dropbox mobile app (102.2) by going to Settings and navigating down the list to App version?
 
If you want to disable notifications on the Dropbox mobile app for Android, try out the following:
  1. Go to your Settings tab on your Dropbox mobile app.
  2. Navigate to Manage notifications.
  3. Deselect the notifications you don’t want to be notified about. 
If this is something you’d prefer to do as well, @Lifespace O., check it out and let me know how it goes.
 
As I’d like to help further on the matter, if you’d like to disable the Dropbox mobile app’s notifications as a whole/completely, I also tried out disabling the sounds from the Android’s settings:
  1. Go to your Settings on your mobile device. 
  2. Tap on Sound & notification.
  3. Scroll down to App notifications. 
  4. Find the Dropbox mobile app.
  5. Toggle on the Block all setting so as to Never show notifications from this app. 
As a general note, you can do this in the iOS too:
  1. Go to your Settings on your mobile device. 
  2. Select Notifications. 
  3. Find the Dropbox mobile app. 
  4. Toggle off Sounds. 
In the mean time, take as much time as you all need. If the workarounds listed above do the trick for you, or you’ve got any update on the matter, don’t hesitate to let me know and I’ll make sure to get back to you guys as soon as possible. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

Mark
Super User II
It sounds very co-incidental that you've just updated the OS and its started.

Which version of Dropbox are you using? Have you tried updating that?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: Camera Uploads from S7 - notification constantly sounding until phone restart

Lifespace O.
Explorer | Level 4

Hi thanks for your consideration.

Using 102.2.2 - 27 June updated.

No further update available.

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

Lusil
Dropboxer
Hi there @Lifespace O.!
 
When you say:
phone notification sound constantly blings
- does the Dropbox mobile app freezes, or can you navigate throughout the app as usual but get a consistent pinging sound? More info on what exactly it is you’re experiencing would be much appreciated. 
 
Also, have you given the re-installation procedure (mobile) a go by any chance? Maybe that will do the trick.  
 
Let me know of any updates. Thanks in advance! :innocent:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Camera Uploads from S7 - notification constantly sounding until phone restart

jeanb
Helpful | Level 5

I have a similar problem.  My android phone updated two days ago to oreo.  8.0.0. I am running dropbox 102.2.2.   I uploaded 13 photos today and the phone pinged LOUDLY for each upload, and I don't want the phone to ping.  I cannot find anyplace in Android or Dropbox settings to turn this off.  It never did this before the system update.  How do I disable the ping notification.

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

Lifespace O.
Explorer | Level 4

Hi Lusil,

App seems to works as should. Upload completes. I'm not seeking to open and navigate but images turn up in the folder on my laptop where I'm working with them from.

Only fault, the notification sounds contantly - ongoing - doesn't stop even after the upload completes. Ending all tasks on phone doesn't stop it. Have to restart phone to stop the notification sound.

 

Have not tried re-installation procedure as yet, but can do and keep you posted. I see someone else has mentioned the same problem.

Thank you. 

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

Ed M.27
Explorer | Level 4

Same issue for me, I send a few photos to Dropbox and the pinging is unrelenting until I restart the phone. All my apps up to date, phone recently (last two weeks maybe) updated to latest Android version.

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

Lusil
Dropboxer
Hey @jeanb and @Ed M.27. Initially, you can ensure that you’ve got the updated version of the Dropbox mobile app (102.2) by going to Settings and navigating down the list to App version?
 
If you want to disable notifications on the Dropbox mobile app for Android, try out the following:
  1. Go to your Settings tab on your Dropbox mobile app.
  2. Navigate to Manage notifications.
  3. Deselect the notifications you don’t want to be notified about. 
If this is something you’d prefer to do as well, @Lifespace O., check it out and let me know how it goes.
 
As I’d like to help further on the matter, if you’d like to disable the Dropbox mobile app’s notifications as a whole/completely, I also tried out disabling the sounds from the Android’s settings:
  1. Go to your Settings on your mobile device. 
  2. Tap on Sound & notification.
  3. Scroll down to App notifications. 
  4. Find the Dropbox mobile app.
  5. Toggle on the Block all setting so as to Never show notifications from this app. 
As a general note, you can do this in the iOS too:
  1. Go to your Settings on your mobile device. 
  2. Select Notifications. 
  3. Find the Dropbox mobile app. 
  4. Toggle off Sounds. 
In the mean time, take as much time as you all need. If the workarounds listed above do the trick for you, or you’ve got any update on the matter, don’t hesitate to let me know and I’ll make sure to get back to you guys as soon as possible. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

jeanb
Helpful | Level 5

It worked.  @Lusil, @Lifespace O,  @Ed M27,

 

Lusil's recommendation for Android worked.  I went to Android settings, then to Apps & notifications, then to App info, and scrolled down to Dropbox, notifications.  I toggled off all the notifications.  All of them were on, including camera and sounds.  Just toggling off camera and sounds did not work. I had to toggle them ALL off.  Now no pinging happens when I upload photos.  However, I have to open my dropbox app to make sure the photos have been uploaded -- that info is no longer in my notifications banner.  Thanks Lusil.

 

from Lusil: "As I’d like to help further on the matter, if you’d like to disable the Dropbox mobile app’s notifications as a whole/completely, I also tried out disabling the sounds from the Android’s settings:
  1. Go to your Settings on your mobile device. 
  2. Tap on Sound & notification.
  3. Scroll down to App notifications. 
  4. Find the Dropbox mobile app.
  5. Toggle on the Block all setting so as to Never show notifications from this app. "

Re: Camera Uploads from S7 - notification constantly sounding until phone restart

jeanb
Helpful | Level 5

Lusil.  It worked for Android.

I just sent a post -- but I don't see it in the forum.

Your fix for Andoid worked.

I had to turn off ALL notifications, not just camera or sound.

no pinging anymore.

jean

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