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Camera upload on, but not uploading, iPhone & android.

Explorer | Level 3

I have an iPhone with the Dropbox app. Camera upload is set to on, use mobile data is off. My phone does not upload anything to my dropbox unless i start the dropbox app. Is there anyting I can do to change this? 

I considered turning on the background upload, but it seems like this only works if location access is turned on and if my location changes. I only want to uppload via wifi, which means my location will not change. Therefore I assume turning background upload on will not make a difference?

On android my phone uploaded as soon as it was connected to wifi.

1 Accepted Solution

Accepted Solutions
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Re: Camera upload on, but not uploading, iPhone

Super User II
Super User II

@Boxman wrote:

My phone does not upload anything to my dropbox unless i start the dropbox app. Is there anyting I can do to change this?


You need to enable Background Uploading, otherwise Dropbox can't upload while it's in the background.

Also, as you've noted, this requires Location Access. Apple only allows a background task to run for a short time before putting it to sleep. Dropbox uses a change in location as a trigger to "wake up" and continue uploading.

View solution in original post

3 Replies 3
Highlighted

Re: Camera upload on, but not uploading, iPhone

Super User II
Super User II

@Boxman wrote:

My phone does not upload anything to my dropbox unless i start the dropbox app. Is there anyting I can do to change this?


You need to enable Background Uploading, otherwise Dropbox can't upload while it's in the background.

Also, as you've noted, this requires Location Access. Apple only allows a background task to run for a short time before putting it to sleep. Dropbox uses a change in location as a trigger to "wake up" and continue uploading.

View solution in original post

Highlighted

Re: Camera upload on, but not uploading, iPhone

New member | Level 2
New member | Level 2

I have precisely this problem, but with my android phone...is there a switch that I can turn on to enable this background uploading on android ?  Thanks in advance for your feedback!

Highlighted

Re: Camera upload on, but not uploading, iPhone

Dropboxer
Dropboxer
Hey @KenDavis, I’d happily follow-up on your inquiry! 
 
It sounds like you the issue you are experiencing my be due to a setting in your Dropbox app. To ensure that everything is optimally configured can you please follow these steps:
 
  • Open the Dropbox app
  • Tap the menu
  • Tap Settings
  • Then under Camera uploads tap 'When to upload'
  • Check it is not set to 'Only while phone is charging’
 
Please do keep me updated on how these steps work for you & I’ll make sure to follow-up with you a bit more closely. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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