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Can no longer sync/upload

Helpful | Level 5

Hello all,

About 3 days ago Dropbox stopped syncing files, although tiny ones still seem to get uploaded (the icon alternates between gray state, and sync state). However I've been unsuccessful uploading a 100 Mb file for days now (both via the desktop app, and web browser interface). I disabled my firewall, but no change. I also checked with my ISP but they say nothing has changed, or is wrong, at their end.

upload errorupload error

I still have lots of space (211 GB of 1 TB used), so that's not the issue either. I'm running version 71.4.108.

As part of this, I also cannot connect to https://dl-web.dropbox.com/ in order to download the installer to try a fresh install. "The connection has timed out. The server at dl-web.dropbox.com is taking too long to respond".

Any suggestions?
Thanks.

8 Replies 8
Highlighted

Re: Can no longer sync/upload

Dropboxer
Dropboxer

Hey there @bwhm00  - sorry to hear about this. 

Could you please try clearing your browser's cache, an incognito window and/or a completely different browser with no extensions or plugins running and let me know if you notice the same behavior?

Let me know here if you do and we'll take it from there. 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can no longer sync/upload

Helpful | Level 5

Hello 

I was having the same problem as OP on 4 different computers (3 pcs running windows 10 and 1 mbp). Spoke with my ISP as well and they said it was not on their end too.  I could not connec to www.dropbox.com and the app would not sync

I did all the options you mentioned used 3 different browser.   incognito window  as well as clearing the cache.
The only thing that worked for a few mins was changing my dns server. then it lost connection again.

All this to say at 9:27 am EST it just randomly reconnected and started syncing after beening unable to sync since Saturday the 4th......Now it's gone again. it seems to be connecting and reconneting every 30 seconds or so.

Something must have changed on dropbox's side and was only just corrected.

Thanks

 

Highlighted

Re: Can no longer sync/upload

Helpful | Level 5

Hi Walter,

I was planning to try your solution,  but when I arrived home I noticed that Dropbox had somehow started to sync again, and files that I worked on at another computer have been uploaded to this one. The image file has also uploaded, and I can also now connect to the download website. I didn't change a thing, although I just happened to use another computer connected to my account.  As TomDis mentioned below, maybe it was something on Dropbox's end that has now been fixed. For now, everthing seems to be back to normal.

Thanks.

Highlighted

Re: Can no longer sync/upload

Helpful | Level 5

Hi Tom, it may have been something at Dropbox's end. This computer is now syncing perfectly without having changed a thing.

Highlighted

Re: Can no longer sync/upload

Dropboxer
Dropboxer

Thanks for your updates guys ( @bwhm00 & @TomDis ) - most appreciated. 

Merely checking here now, are all of our services back up and running for you now? 

We had some similar reports from Canadian users yesterday - could this be the case for you as well? 

In any case, thanks for keeping me in the loop!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can no longer sync/upload

Helpful | Level 5

Confirming everything is working fine now (and I am indeed in Canada). Thanks.

Highlighted

Re: Can no longer sync/upload

Helpful | Level 5

Working for me too.

I also live in Canada.

Highlighted

Re: Can no longer sync/upload

Dropboxer
Dropboxer

Glad to hear this seems to be resolved now guys - thanks for looping me in!

Should you ever come up with a question (or issue), please feel free to reach out. 

In the meantime, thanks for using Dropbox and have a lovely day/night ahead!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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