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After Mac Update to Catalina I cannot use the Finder to drag and drop items into Dropbox

Can't Drag Files to Dropbox Folder in Catalina

Ted G.
Collaborator | Level 8

Hello,

In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.

 

191 Replies 191

Jane
Dropbox Staff

Hey @dragdropper, the ticket is still active on our system, so if you reply back to me, this is going to end up in my inbox!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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djobe
New member | Level 2

yes I'm having the same problem. Not a permissions issue.

Tomleejr
Helpful | Level 5

Ditto

Jane
Dropbox Staff
Hey @djobe & @Tomleejr, thanks for flagging this with us! 
 
I’ve now forwarded some of the requests posted here to our team specialists, & I could also reach out to you directly on my end if you’ve got a bit of spare time to work on that with our team. 
 
Please let me know if you’d be okay with this option! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Tomleejr
Helpful | Level 5
Of course

exxtreem
Helpful | Level 6

no progress on this issue apparently.  just wanted to reiterate that I have reproduced this bahavior on four differnet mac models, all running 10.15.1 now (though the problem started with 10.15), all signed into differnet Dropbox accounts. The issue does not occur on 10.14.x macs. The ONLY scenario where it occurs is when attemptng to drag a file or folder onto the Dropbox favorite icon in the Finder siebar. any other folder placed in the side bar functions normally in this scenario.

in every other situation, dragging files into or out of the dropbox folder works like any other folder. it's only when it's in the Finder sidebar that dragging fails. NOTE: placing the Dropbox folder in a Finder window's toolbar and dragging into that also works as expected. 

 

lastly: dragging an item onto Dropbox favorite and holding it for 2 sec until the folder opens allows you to then drop it in the folder normally.

truly bizarre.

 

 

 

clintonlaw
New member | Level 2

Strange issue - after updating to Catalina 10.15 I can no longer move something from the Mac desktop to the Dropbox by using the finder. Has anyone else experienced this issue? Is there a way around it?

Ed Clinton

Fiona
Dropbox Staff

Hello Ed @clintonlaw! Thanks for reaching out o us about this. 

I've moved your thread in this one where other users discuss the same issue. 

Have you created a ticket with our support team about this issue already? 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Jane
Dropbox Staff
Hey @exxtreem, thanks for the nudge! 
 
I’ve created a ticket on our system on your behalf. Please have a look at the inbox linked to the email address you use on your Community profile whenever you have a minute if you'd like to work on that with me!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

SPowling
New member | Level 2

Still having this issue as of Nov 5th @7:45am EST. 

Have we figured out a solution to this one yet? Hoping soon!

Need more support?