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Re: Can Drag Files to Dropbox Folder in Catalina

Re: Can Drag Files to Dropbox Folder in Catalina

Abukasem
Explorer | Level 4

Hi, Fiona. It is proving impossible to establish email contact with the specialised assistance: emails are not being delivered. Any help, please? 

Re: Can Drag Files to Dropbox Folder in Catalina

jkharrell
Explorer | Level 4
Hi Fiona, I'm having the same problem as well after updating to Catalina on my macbook pro. Cannot drag a file into the dropbox folder.

Re: Can Drag Files to Dropbox Folder in Catalina

Chris_Rathborne
Explorer | Level 4

I'll add mine to this as well. Having the issue also. Only on my Macbook Pro's though, not my iMac. Very strange problem.

Re: Can Drag Files to Dropbox Folder in Catalina

Fiona
Dropboxer

I hope this comment finds you starting a nice week. 

I created tickets for you @Chris_Rathborne and @jkharrell. Please get back to me there with the name of the device(s) facing this issue. 

@Abukasem, I can see you have responded with updates in your ticket. The agent assisting you will get back to you as soon as possible. 

Please let me know if you tried the workaround offered on page 11 of this thread and if it works for you. As well as if you have provided all the appropriate permissions to Dropbox, as suggested by my colleague Jane earlier in this thread. 

Thank you all for your time and patience with this issue. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can Drag Files to Dropbox Folder in Catalina

Abukasem
Explorer | Level 4

Thank you, Fiona. Yet the emails I sent were, allegedly, undelivered.

Re: Can Drag Files to Dropbox Folder in Catalina

newyorker1979
Helpful | Level 6
Hi Fiona - Just replying to say that although I confirmed my email address as requested in an email from Dropbox, I’ve heard nothing further about the alleged process of fixing the problem. When can I expect to hear from whoever you’ve kicked this over to?

(BTW - yes the workaround works but I am of course seeking a fix to the problem, not a workaround.)

Re: Can Drag Files to Dropbox Folder in Catalina

Fiona
Dropboxer

Hey @newyorker1979

Your ticket is not escalated. It is still with me. I will get to it as soon as possible.

Please check the average response time from our support channels, mentioned in this help center article.  Scroll to the "Need to speak to us?" section. Your case is reverted to an email communication. 

Thank you for your patience. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Can Drag Files to Dropbox Folder in Catalina

peterm3150
New member | Level 2

I have the same problem. Can't drag and drop files to the DROPBOX folder in my favourites bar. However I can drag and drop them to other sub-folders (of dropbox) that are also in the favourites bar.

Re: Can Drag Files to Dropbox Folder in Catalina

nickd3ps1
New member | Level 2

Same exact problem everyone else is reporting and none of the suggested solutions seems to work. Cannot drag and drop folders into the Dropbox folder under the "Favorites" sidebar on Mac. 

Re: Can Drag Files to Dropbox Folder in Catalina

Fiona
Dropboxer

Sorry to hear you are facing the same issue @nickd3ps1 @peterm3150

You should both find a communication from me in the address associated with your Community profile. 

I will need the name of the devices facing this issue and for you to confirm you have checked permissions as described in this article. 

Looking forward to your responses to work on this issue with my team.

Thank you!  


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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