Can't Drag Files to Dropbox Folder in Catalina

[Ted G.]

Hello,

In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.

[Telecaster]

I tried the suggested command in Terminal

IFS=$'\n'; for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"; done

My Terminal appears to start up in Bash so I didn't need to use the command to switch to Bash

The problem is fixed.  Thank you!

[newyorker1979]

It's clear Dropbox just doesn't care. I will encourage everyone I know to take their cloud storage business elsewhere. Perhaps an industry publication will be interested in reporting on their indifference, if we all do our best to spread the word?

[Fotmasta]

That seems extreme, but it has been awhile with no fix in sight.

And I have a second unrelated problem with Dropbox.

And the price went up.

Maybe you're right— it could be time to go.

[akuma91]

I can confirm this works.

If you don't want to change your shell all the time, you can also just paste this into a file (mine was called dropbox-fix.sh):

#!/bin/bash

IFS=$'\n';
for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do
    echo "$path";
    xattr -d com.apple.quarantine "$path"
done

It's the same script from before. Save it in your home folder. Go to a terminal and type the following commands:

chmod +x ~/dropbox-fix.sh
~/dropbox-fix.sh

[chrisreedfilm]

Jane - I just found this thread. I upgraded to Catalina and overnight now have this very same problem. Yes to extensions and everything else. Help!

[Daphne]

Hi everyone, thanks for all your updates here!

I'd just like to let you know that the team is aware of this issue and are currently working on this. In the meantime, there are a few suggestions that other users have made previously here on this thread.

We'll be sure to let you all know of any updates as soon as we receive any news here.

If you have any other questions, please let me know - thanks!

[ChiDeb20]

Hello Daphne at Dropbox, et al.,

I'm not confident messing around with the terminal fix recommendations on this thread (thanks to those of you who created them!), which means that I will look forward to the official workaround.

Please let it be soon.

Stay safe out there,

[Blytheathome]

Same for me.  Can't drop files into Dropbox as I used to on my Mac Book Pro. This is a problem.

Another problem.  It seems that many of my PDF's have been corrputed.  When I try to open a PDF that's been stored in Dropbox, it opens to a blank white page.  Even if I move the document to my desktop it still doesn't open correctly.  Strange.

[Daphne]

Hey @Blytheathome, I hope you're well today!

You may have missed my post above where I mentioned that this issue is something that our team is working on at the moment.

However, the other issue you mentioned regarding not being able to open your files is something unexpected that we can investigate further.

Can you just clarify for me, are these files synced to your computer as "online only" or "local"?

If they are not local , can you try right clicking the file and choosing "Smart Sync - Local" and try opening the file again after it has synced?

Let me know what you find!

[chrisreedfilm]

So - I actually CAN drag all sorts files to Dropbox, but what I can't do is drag WORD files to Dropbox. Interestingly, I can save files from within Word to Dropbox, and I can drag Word files FROM Dropbox to my Mac. So this is a strange, one-way, one-software problem. Any further insights?