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Can't access system tray preferences menu Windows 10

Can't access system tray preferences menu Windows 10

RunBear
Helpful | Level 5
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I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, including Sync settings.

It works fine on a different Windows 10 PC that I have and it used to work on this PC but I don't know exactly when it stopped working.

31 Replies 31

daintria
Explorer | Level 3
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i have no star in the corner when I right click in the tray.

i can see a gear box and a star if I actually open the app.  no where on any othese though is the option to make a "place"

Jane
Dropbox Staff
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Thanks for clarifying matters for me @daintria; let me follow-up a bit closer! 
 
So, when you click on the Dropbox icon on your system tray, there should be a pop-up window with your Recents & Notifications. 
 
On the top-right hand side that’s next to the Search Bar, please navigate on the three dots next to your profile picture→ Choose Preferences" & this should automatically land you on the General tab on the preferences menu. → There, you should be able to check the box next to Show Dropbox as a save location in Microsoft Office.
 
If you don’t see any of the fields above or the process halts after a certain point, could you include a screenshot of your view in your next message for me if possible (omitting personal info)? 
 
Thanks again for staying in touch; I look forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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michaelytt
Explorer | Level 3
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I have lost track of who is helping whom. I do not have an issues with DropBox currently. Everything is working well. Thanks.

Jane
Dropbox Staff
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Oh, that’s great to hear & thanks for offering your assistance here @michaelytt:slight_smile:

As I’m also following the discussion, I was trying to help @daintria, since it looks like they were facing an issue when trying to carry out the instructions in the relevant help center article I had included in my previous post. 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

daintria
Explorer | Level 3
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Hi Jane,

i dont haave a place with three dots on that page and now it wont let me upload the picture of the screen to send you

Jane
Dropbox Staff
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So, if you’ve already grabbed this screenshot I asked you previously @daintria, could you upload it on this thread using either of the options below? 
 
Spoiler
Attach image.png
If you’re facing any issues with that or you’re getting any error messages along the way, please let me know in your next message!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Rich
Super User II
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1.png

4.png

3.png

 

 

 

daintria
Explorer | Level 3
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Hi Jane,

mine looks nothing like Mikes, i think mine is "S" mode, does that matter?

daintria
Explorer | Level 3
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my try to upload the screen gives me  Error code: Upload Failed in a big maroon box

Rich
Super User II
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@daintria wrote:

i think mine is "S" mode, does that matter?


Yes, it matters. The options listed above are part of the Dropbox desktop app, and do not exist in the S mode app, which is bascially the same as a mobile version of Dropbox.

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    Daphne Dropbox Staff
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