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Can't access the "Fix hardlinks"

Can't access the "Fix hardlinks"

maxjct
Explorer | Level 4

Hi everyone,

 

one of our users has been experiencing (again...) some sync issues.

 

I've been trying to fix the hardlinks via Alt + H via the account tab but nothings appears while I hold Alt + H.

 

Any idea what could be going wrong ? There are two accounts linked (one business + one personnal) ; i don't know if it changes anything.

 

Thanks for the help.

 

Maxime.

1 Accepted Solution

Accepted Solutions

Re: Can't access the "Fix hardlinks"

Walter
Dropboxer

Hey there @maxjct; thanks for using Dropbox and posting on our Community!

 

Assuming that the affected machine is a Windows one, those buttons should be coming up when pressing 'Alt+H' in the account tab from the app' s preferences.  For Macs, this would be 'Option/Alt' key. 

 

If you're not getting those buttons after rebooting, please sends us a screenshot so that we can have a visual too. 

 

Thanks a bunch, Maxime. 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Can't access the "Fix hardlinks"

Walter
Dropboxer

Hey there @maxjct; thanks for using Dropbox and posting on our Community!

 

Assuming that the affected machine is a Windows one, those buttons should be coming up when pressing 'Alt+H' in the account tab from the app' s preferences.  For Macs, this would be 'Option/Alt' key. 

 

If you're not getting those buttons after rebooting, please sends us a screenshot so that we can have a visual too. 

 

Thanks a bunch, Maxime. 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't access the "Fix hardlinks"

maxjct
Explorer | Level 4

Hi Walter,

 

it worked eventually.

 

Thanks for the reply.

 

By the way, the sync issue was coming from interference from HP Sure Click. It is the second time that this causes an issue on one of my user's laptop.

 

Maxime.

Re: Can't access the "Fix hardlinks"

Walter
Dropboxer

Glad to hear it's sorted now, Maxime; thanks for keeping me in the loop!

 

See you around the Community and have a lovely week aheaad!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    maxjct Explorer | Level 4
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