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Can't attach files to emails in iOS

Can't attach files to emails in iOS

Stephjaz
New member | Level 2

Hi,

 

I cannot seem to attach a file from my Dropbox into my email using gmail. 

 

When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Cloud are my choices. 

 

I am using an iPad and do a lot of  emailing from it. 

1 Accepted Solution

Accepted Solutions

Re: Cannot attach file

Jay
Dropboxer
Hey Steph!
 
Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app
 
What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

38 Replies 38

Re: Cannot attach file

Jay
Dropboxer
Hey Steph!
 
Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app
 
What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't attach files to emails in iOS

Jicnon
New member | Level 2

Make sure you have the Dropbox app installed on the iOS device and that your account is registered through the mobile dropbox app. If you already have done that make sure the app isn't being blocked from any permissions in the settings.

Re: Cannot attach file

rangsridhar
Explorer | Level 4

Yes, the Dropbox and the folders along with files appear.  But when I touch the file it doesn’t get loaded in the email. The iOS version used by me is 12.0.1.

 

 

 

OS version which I am using is 12.0.1.

Re: Cannot attach file

rangsridhar
Explorer | Level 4

Hi Jay,

yes, I have the Dropbox app installed. In the email, when I want to add a file stored in Dropbox as an attachment, the Dropbox opens and shows all the folders and files. However, when I choose a file by touching it, it doesn’t get attached in the email. The iOS version being used by me is 12.0.1. 

Thanks for your time.

-arangsridhar

Re: Cannot attach file

annettecam
New member | Level 2

Im having the exact same problem, could it be the latest update

Re: Cannot attach file

rangsridhar
Explorer | Level 4

I am facing this problem since the earlier version of the iOS.

Re: Cannot attach file

Jay
Dropboxer

Hi @rangsridhar@annettecam, are you both using the official Gmail app on iOS, or the default iOS Mail app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot attach file

rangsridhar
Explorer | Level 4

Hi Jay,

Yes, I am using the mail ID [removed by moderator] Thank you. Looking forward to receiving your suggestions and advice.

-Sridhar

Re: Cannot attach file

ronzo
New member | Level 2

i just got a new iphone and backed everthig up. Same problem as you guys..

when i open tab from ios email on my phone No files are shown... but when i open the DropBox App everything is There..

is there a fix for this??

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