cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Can't attached Dropbox files to mail after updating to Catalina on Mac

New member | Level 2
New member | Level 2

I just updated to Catalina. Now when i go to attach a attachment using the Apple Mail app, Dropbox is not listed in Favorites as a option to choose files. Please help. 

3 Replies 3
Highlighted

Re: Can't attached Dropbox files to mail after updating to Catalina on Mac

Dropboxer
Dropboxer

Hi there @Hoffa, I hope you're doing well!

So I can have a better understanding of what you're seeing, would you mind sending me a screenshot of the options that you do see when choosing to attach a doc?

Do you have the desktop app installed and syncing your files locally to your computer? If so, are you able to navigate to the Dropbox folder manually through the attach window?

Let me know and we can go from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Can't attached Dropbox files to mail after updating to Catalina on Mac

New member | Level 2
New member | Level 2

I do have the desktop app installed. Yes it syncs. When i create a new email, I choose the attachment button, it pulls up all my file lcoations. Dropbox was always included in my "favorites" section. It is not there anymore. The only way to attach a dropbox file is to open the desktop app and drag the file into a email. 

Highlighted

Re: Can't attached Dropbox files to mail after updating to Catalina on Mac

Dropboxer
Dropboxer

Thanks for getting back to me here @Hoffa!

So we can have a deeper look into this, I've reached out to the email address associated with your Community profile.

If you'd like to continue with me through the Support channel, please just check your inbox for my message and we'll go from there.

Cheers!

This thread is closed due to inactivity. Please feel free to create a new topic here. 

 


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?