cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Emma uses to-do lists to get it all done here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't connect dropbox desktop version

Can't connect dropbox desktop version

Jackykk
New member | Level 2

I have reinstall the dropbox as it’s can’t connect to internet suddenly.
After I uninstall and install again, it keeps displaying no internet connect.
But I have connect to internet, everything is running fine except Dropbox.
What I should do?
I am looking forward to hearing from you.
Thank you.

1 Accepted Solution

Accepted Solutions

Re: Can't connect dropbox desktop version

Rich
Super User II

@Jackykk wrote:

I have reinstall the dropbox as it’s can’t connect to internet suddenly.
After I uninstall and install again, it keeps displaying no internet connect.


Something on your computer or network is blocking Dropbox. Temporarily disable any antivirus or firewall you have running and see if Dropbox will connect.

View solution in original post

2 Replies 2

Re: Can't connect dropbox desktop version

Rich
Super User II

@Jackykk wrote:

I have reinstall the dropbox as it’s can’t connect to internet suddenly.
After I uninstall and install again, it keeps displaying no internet connect.


Something on your computer or network is blocking Dropbox. Temporarily disable any antivirus or firewall you have running and see if Dropbox will connect.

View solution in original post

Re: Can't connect dropbox desktop version

Jackykk
New member | Level 2

Hello Rich,

You are correct, after I check the antivirus, the dropbox blocked by the antivirus.

I will contact to antivirus CS ask for how to unblock it.

Thank you so much for your comment, really helpful.

Thank you again, Good-day!

Jacky

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
Who's talking

Top contributors to this post

  • User avatar
    Jackykk New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?