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Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

G_W_H
Explorer | Level 4

Dropbox suddenly can't connect in Pop!_OS 20.04, I can't even login on the website (and strangely, sometimes it takes forever to load). I've already tried an advanced reinstallation, giving access to the specifics ports in the firewall,  and nothing worked.

 

But the thing is, I am running a dual-boot, and on Windows it works perfectly, loads the website just fine, I can login, the app runs smooth, everything. And even more weird is the fact that Dropbox was working just as perfectly on my Pop!_OS setup until days ago. One day it was working, and the next time I booted it up it was like I described in the beginnig. Very weird this sudden problem.

1 Accepted Solution

Accepted Solutions

Re: Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

Jay
Dropboxer
Hi @G_W_H, currently, we can only officially support Ubuntu and Fedora installations of the Dropbox desktop application. Even though your OS is Ubuntu-based, we wouldn't be able to support it directly. 

In relation to your issue, there is a possibility that a proxy, VPN, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

Given that the Windows installation works fine, there must be something specific to the Linux installation which could be causing the issue.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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6 Replies 6

Re: Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

Hannah
Dropboxer
Hey @G_W_H, thanks for reaching out!

Can you please check if you have the minimum requirements for running the Dropbox app on your Linux computer?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

G_W_H
Explorer | Level 4

I don't use Ubuntu, but Pop!_OS is Ubuntu based, I guess it should work. For the rest of the requirements, I may be wrong, but I believe it all checks.

Re: Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

G_W_H
Explorer | Level 4

I know this problem probably doesn't have a exact solution, but still I would like to read some inputs that could be helpful, if not to solve the issue, to help understand it.

 

My guess is that it has something to do with the system, something that is blocking this connection, but I am not knowledgeable enough in Linux to figure out this type of stuff myself.

Re: Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

Jay
Dropboxer
Hi @G_W_H, currently, we can only officially support Ubuntu and Fedora installations of the Dropbox desktop application. Even though your OS is Ubuntu-based, we wouldn't be able to support it directly. 

In relation to your issue, there is a possibility that a proxy, VPN, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

Given that the Windows installation works fine, there must be something specific to the Linux installation which could be causing the issue.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

G_W_H
Explorer | Level 4

Alright, got it! I will look into that. Thank you for your time and assistance @Jay and @Hannah 

Re: Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

Jay
Dropboxer
No worries, @G_W_H, if you have any further queries in future, please let us know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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