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Can't download files from browser

Can't download files from browser

sherifusa1988
Explorer | Level 4

Hi there,

The issue started like 2 months ago, I am unable to download any files from Dropbox web client, when I try to I get the following error message: "There was an error downloading your file."

I tried different browsers, computers in different places, home, work, pulic networks in cafe's, I always get the same error message.

Thanks in advance 🙂

10 Replies 10

Re: Can't download files from browser

Lusil
Dropboxer
Hey there @sherifusa1988,
 
At first, awesome work on the initial troubleshooting! Could you also confirm that the contents that you try and download from the website:
  • Are less than 20 GB in total size.
  • Contain fewer than 10,000 total files.
Thanks in advance!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't download files from browser

sherifusa1988
Explorer | Level 4

Yes, the file I am trying to download is a mere 50 kb Excel file

Thanks for the quick reply

Re: Can't download files from browser

Lusil
Dropboxer
Thanks for getting back to me, @sherifusa1988
 
Hmm. :thinking: Have you also tried downloading the file in incognito mode? What about clearing your cache? 
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't download files from browser

JBCool
New member | Level 2

Same problem here. Not a single file can be downloaded no matter which browser in use.

I uploaded with out problem and now I'm stuck.....

Re: Can't download files from browser

sherifusa1988
Explorer | Level 4

I tried that now, same error occurs....

Re: Can't download files from browser

JBCool
New member | Level 2

I did work for me only in incognito mode. But it should work in regular browser and not incognito mode......

 

Re: Can't download files from browser

Mark
Super User II

@JBCool 

By using incognito mode you've eliminated any errors/issues with Dropbox. So the issue actually is with your configuration/browser. All incognito is is your browser minus all add-ons/cookies and temp files etc. 

Have you tried clearing the cache etc.?


 


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Re: Can't download files from browser

LSPLTD
New member | Level 2

I use a Mac and was getting an error trying to upload files using Safari tonight.

Tried Firefox instead and it's working now.

I had the same problem with another upload site (and they mentioned it was a Mac thing) only Firefox works. Not sure what's the deal but it's fine now. 

Re: Can't download files from browser

sherifusa1988
Explorer | Level 4

So, still no solution for this error?

Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    sherifusa1988 Explorer | Level 4
  • User avatar
    LSPLTD New member | Level 2
  • User avatar
    Mark Super User II
  • User avatar
    JBCool New member | Level 2
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