cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't download files from browser

Can't download files from browser

sherifusa1988
Explorer | Level 4

Hi there,

The issue started like 2 months ago, I am unable to download any files from Dropbox web client, when I try to I get the following error message: "There was an error downloading your file."

I tried different browsers, computers in different places, home, work, pulic networks in cafe's, I always get the same error message.

Thanks in advance 🙂

10 Replies 10

Re: Can't download files from browser

Lusil
Dropboxer
Hey there @sherifusa1988,
 
At first, awesome work on the initial troubleshooting! Could you also confirm that the contents that you try and download from the website:
  • Are less than 20 GB in total size.
  • Contain fewer than 10,000 total files.
Thanks in advance!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't download files from browser

sherifusa1988
Explorer | Level 4

Yes, the file I am trying to download is a mere 50 kb Excel file

Thanks for the quick reply

Re: Can't download files from browser

Lusil
Dropboxer
Thanks for getting back to me, @sherifusa1988
 
Hmm. :thinking: Have you also tried downloading the file in incognito mode? What about clearing your cache? 
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't download files from browser

JBCool
New member | Level 2

Same problem here. Not a single file can be downloaded no matter which browser in use.

I uploaded with out problem and now I'm stuck.....

Re: Can't download files from browser

sherifusa1988
Explorer | Level 4

I tried that now, same error occurs....

Re: Can't download files from browser

JBCool
New member | Level 2

I did work for me only in incognito mode. But it should work in regular browser and not incognito mode......

 

Re: Can't download files from browser

Mark
Super User II

@JBCool 

By using incognito mode you've eliminated any errors/issues with Dropbox. So the issue actually is with your configuration/browser. All incognito is is your browser minus all add-ons/cookies and temp files etc. 

Have you tried clearing the cache etc.?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Can't download files from browser

LSPLTD
New member | Level 2

I use a Mac and was getting an error trying to upload files using Safari tonight.

Tried Firefox instead and it's working now.

I had the same problem with another upload site (and they mentioned it was a Mac thing) only Firefox works. Not sure what's the deal but it's fine now. 

Re: Can't download files from browser

sherifusa1988
Explorer | Level 4

So, still no solution for this error?

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    sherifusa1988 Explorer | Level 4
  • User avatar
    LSPLTD New member | Level 2
  • User avatar
    Mark Super User II
  • User avatar
    JBCool New member | Level 2
What do Dropbox user levels mean?
Need more support?