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Can't find files on desktop

Can't find files on desktop

green2
New member | Level 2

I really need some help here.

I have just tried to download dropbox on my computer. 

I had problems with the first install so decided to delete it from my computer and re do it.

 

I re-installed it, and during the set up I was told that there was already a dropbox file, and did I want to rename it.

I clicked yes.

 

Now all the files on my desktop have dissappeared and there is just one file which is blank with the title 'My files in Dropbox'

 

There is no support.

I have never used dropbox before.

 

I am very unhappy.

 

I need my files back

 

 

 

4 Replies 4

Re: Can't find files on desktop

green2
New member | Level 2

Please help me get in touch with support

 

 

Re: Can't find files on desktop

Walter
Dropboxer

Hi @green2; welcome to our Community!

 

I'm sorry to hear about this, but I'll be happy to help look into it. 

 

As we'll need to verify that syncing your changes has finished first, can you let me know the app's exact status as shown within your computer's system tray/menu bar

 

While we're at it, do you see any of your files on our website at all? If they were uploaded to your account, they should be shown within your Files tab

 

Your events page is the place where all adds, edits and deletes are normally logged so I'd take a look there too.

 

In any case, please keep me posted!

 

PS: To see your support entitlements, you can log in and go to dropbox.com/support.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't find files on desktop

green2
New member | Level 2

Thank you Walter!

 

I upgraded to Business in order to be able to speak with someone.

 

I was very kindly and patiently helped.

 

Thanks again

 

 

Re: Can't find files on desktop

Walter
Dropboxer

Thanks for keeping me in the loop @green2; I'm glad to hear it's sorted now. 

 

Let us know if you come up with any Dropbox questions in the future.

 

Have a lovely week ahead! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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