I have the dropbox app and my settings are set as "online-only" and none of my folders are selected to be on my desktop, yet they still are. I keep trying to get them off my desktop and remain as online-only but I can't figure out how.
Help! I have no more space on my computer.
Hello @jstudios, I hope you're well today!
So we can see exactly what's happening there, I'd just like to ask you a few questions.
When you apply smart sync to the files, do they now appear with the grey cloud sync icon next to those files/folders?
When you right click the file and choose "Properties" or "Get Info", what size do you see the file taking on the disk? Could you send me a screenshot of this?
Finally, can you just let me know which OS the device is that you're using?
Let me know what you find and we'll go from there - thanks!
Thanks for getting back to me so quickly here @jstudios!
You should be able to see those options when right clicking (Command+click) on any file/folder within the Dropbox folder in your Finder.
Just to make sure I fully understand what you mentioned, within the Finder window are you seeing the grey cloud icon next to the files, or a green tick ?
Since you mentioned that your settings are set to "online only", if the files had already synced to your desktop as local (with a green tick), you'll need to manually change those.
You can do this by Command+clicking files/folders within the Finder and choosing "Smart sync - online only".
I hope this helps!
Hmmm, that's strange indeed.
It seems to show the files as being local from the menu but the folders also have the online only icon next to them.
Could you try for one of the folders choosing from the menu, "Smart Sync - Online only" and let me know if the check mark moves next to online only instead of local?
For one of those folders, can you Command+click and choose the option "View in Finder" and once there, Command+click the folder again and choose "Get info".
From that window, would you mind sending me a screenshot of what shows for the space taken on the disk?
Thanks for your patience with this, keep me posted!
Thanks for checking that @jstudios!
It seems that the OS isn't correctly reading the reduced space that the Smart Synced files are taking on your hard drive.
We currently have a process to opt you in for "zero sized placeholders", which should reflect the reduced space of the files correctly on the device.
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