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Can't install Dropbox from offline installer on Windows 10

Can't install Dropbox from offline installer on Windows 10

mshooter
Explorer | Level 4

Hello.

 

Can't install Dropbox client on Windows 10. Using "Dropbox 51.4.66 Offline Installer.exe". %APPDATA% and another catalogs was cleaned.

 

Stuck on this:

Снимок.PNG

Where can i find any logs or error messages ?

9 Replies 9

Re: Can't install Dropbox from offline installer on Windows 10

Lusil
Dropboxer
Hey @mshooter
 
Have you tried by any chance temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox? Also, if you’re connected through a work network, check with your company’s IT department, since there may be an update on your Firewall settings (or another additional security precaution placed) that could be affecting your connection. 
 
Let me know if the issue persists and I’ll make sure to get back to you as soon as possible. :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't install Dropbox from offline installer on Windows 10

mshooter
Explorer | Level 4

Hi!

 

I don't have antivirus, now checked with disabled Windows Defender - no changes.

 

I don't have direct access to Internet but at level of Internet Explorer configured and working ftp/http/https proxy. Proxy without auth.

 

Main problem that installation program not informing about anything...

Re: Can't install Dropbox from offline installer on Windows 10

Lusil
Dropboxer
Hi again @mshooter, thanks for your prompt reply.
 
I understand that you’re still having trouble with this and so in order to troubleshoot for you, I’d suggest we continue via email. Could you please confirm if you allow me to contact you directly via email? 
 
I look forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Can't install Dropbox from offline installer on Windows 10

mshooter
Explorer | Level 4

Hi again! Yes, we can continue troubleshooting via email.

Re: Can't install Dropbox from offline installer on Windows 10

Lusil
Dropboxer
Thanks for your swift response once again, @mshooter
 
I was able to reach out to you at the email address associated with your forum profile. Please do check your inbox for my latest message. 
 
Cheers! :sunglasses:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Can't install Dropbox from offline installer on Windows 10

mshooter
Explorer | Level 4

Hello.

 

Thank you for email dialogue but my problem still not solved 😞

Re: Can't install Dropbox from offline installer on Windows 10

Lusil
Dropboxer
 
I can see that your request has been sent to a specialized member of my team and is under review. Once they check on the relevant info, they’ll get back to you via email as soon as possible. 
 
Thanks in advance for your cooperation! :slight_smile:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Can't install Dropbox from offline installer on Windows 10

mshooter
Explorer | Level 4

Hi again!

Have you received my video?

My problem is not solved 😞

Re: Can't install Dropbox from offline installer on Windows 10

Lusil
Dropboxer
Hi @mshooter
 
I can see that member of my team who specializes in this kind of issue is reviewing your case. I’d kindly recommend continue working on this with them via email, as they'll be able to provide the necessary info and investigate appropriately. Rest assured that they’ll do their best to assist you on the matter. :wink:
 
Thanks in advance for your effort and patience throughout this. In the mean time, I hope you have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropboxer
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    mshooter Explorer | Level 4
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