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Can't install Dropbox on Mac

Explorer | Level 3

Hi, I had Dropbox installed on my Mac, correctly running and appearing on my Finder. I updated my Mac to El Capitan and have not been able to reinstall Dropbox.

I have uninstalled it, downloaded a newest version from the website but it does not work.

When I launch the installer, the installation seems to work, the installation time bar goes the whole way and I get no error message, but nothing happens. The Dropbox icon does not appear in the status bar, there is not Dropbox process active in the activity monitor, nothing.

I deleted all the leftovers from my previous Dropbox installation: directories, application, launchers, etc (I believe).

I also run the solution proposed there 

https://www.dropboxforum.com/t5/Installation-and-desktop-app/changed-home-folder-name-now-db-will-no...

But still does not work. I do not know what to do.

Last info, I thought my installation of El Capitan was corrupted, so I formatted my disk and reinstalled it from scratch with the latest update. Still does not work.

 

Could anybody help ? I would like to subscribe for a Pro account at Dropbox to sync all my personal files, but I cannot do until I am sure I can solve this problem.

Many thanks

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Can't install Dropbox on Mac

New member | Level 2
New member | Level 2

https://www.dropbox.com/help/desktop-web/install-failed

 

You can find the "Download the offline installer" link here

View solution in original post

5 Replies 5
Highlighted

Re: Can't install Dropbox on Mac

Dropboxer
Dropboxer
Hi there Fabien75017,

Sorry for the late response.

Have you checked to make sure you covered all the steps outlined here:

https://www.dropbox.com/help/8109

If you're still having trouble, please let me know.

Thanks!
Highlighted

Re: Can't install Dropbox on Mac

Explorer | Level 3

Hi Benjamin4,

 

I tried this but the thing is that I do not know how to download the Offline Dropbox Installer.

Is it a different version from the normal installer ? I do not see any difference when I click on the link to the Offline installer vs the normal installer. Is it normal ?

 

Thanks !

Highlighted

Re: Can't install Dropbox on Mac

Dropboxer
Dropboxer

Hi Fabien

 

Yes, the offline installer can be downloaded from http://dropbox.com/install

Screenshot 2016-12-09 10.29.23.png




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Can't install Dropbox on Mac

New member | Level 2
New member | Level 2
I'm having the same problem. And I can't find the link to the offline installer.
It currently doesn't look like the page you described.
Highlighted

Re: Can't install Dropbox on Mac

New member | Level 2
New member | Level 2

https://www.dropbox.com/help/desktop-web/install-failed

 

You can find the "Download the offline installer" link here

View solution in original post

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