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Hi All,
I just purchased a new Microsoft Surface Pro X with Windows 10 Pro installed.
As usual, I tried to install key apps including Dropbox desktop app.
The installer failed pretty early citing: "Your devide is not compatible with this version of the Dropbox app. Dropbox for S mode will run on your device. Do you want to install it from the MS Store".
My device is not in S Mode. Why would the installer be failing here?
Thanks for any help.
Dave
@wiggy_wiggy wrote:
My device is not in S Mode. Why would the installer be failing here?
Because the Surface Pro X uses an ARM processor instead of an Intel or AMD processor like you'd find in a regular comptuer. Applications you would install on a regular computer aren't compatible with ARM processors. The version of Windows 10 on your tablet was created specifically for ARM.
@wiggy_wiggy wrote:
My device is not in S Mode. Why would the installer be failing here?
Because the Surface Pro X uses an ARM processor instead of an Intel or AMD processor like you'd find in a regular comptuer. Applications you would install on a regular computer aren't compatible with ARM processors. The version of Windows 10 on your tablet was created specifically for ARM.
Thanks Rich,
After reading the posts on this, looks like the issue has been raised 5 years ago with no action by Dropbox for an ARM compatible desktop app version.
I've turned my autorenewal off, Onedrive it is...
Does dropbox have any intetion to support ARM processors with the typical desktop client? I'm missing out having the normal interaction i do with dropbox due to this limitation. If so, please advise to when it will be available.
Hey @OzzyisCuterThanYourDog, thanks for checking in with us on this thread.
Although the desktop app isn't currently compatible ARM processors and there isn't a timeline to share with you, you can have a look at this thread, where other like-minded users have also expressed a similar interest, where you can also comment and upvote.
Let us know if you have any other questions, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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same here... one drive it is.
How soon can I use Dropbox on my surface pro x (like on my desktop). I bought this computer specifically to make working while traveling easier and this is a serious problem. I can't return the computer and regret buying it. I will look into changing the processor to Intel if that will solve the problem (and not negatively affect my computer). It would be great if Dropbox could make them compatible.
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