Can't install the desktop app on a new PC

[wiggy_wiggy]

Hi All,

I just purchased a new Microsoft Surface Pro X with Windows 10 Pro installed.

As usual, I tried to install key apps including Dropbox desktop app.

The installer failed pretty early citing: "Your devide is not compatible with this version of the Dropbox app. Dropbox for S mode will run on your device. Do you want to install it from the MS Store".

My device is not in S Mode. Why would the installer be failing here? 

Thanks for any help.

Dave

[Rich · Accepted solution]

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@wiggy_wiggy wrote:

My device is not in S Mode. Why would the installer be failing here?

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Because the Surface Pro X uses an ARM processor instead of an Intel or AMD processor like you'd find in a regular comptuer. Applications you would install on a regular computer aren't compatible with ARM processors. The version of Windows 10 on your tablet was created specifically for ARM.

• https://help.dropbox.com/installs-integrations/desktop/windows-10-arm

[wiggy_wiggy]

Thanks Rich,

After reading the posts on this, looks like the issue has been raised 5 years ago with no action by Dropbox for an ARM compatible desktop app version.

I've turned my autorenewal off, Onedrive it is...

[OzzyisCuterThanYourDog]

Does dropbox have any intetion to support ARM processors with the typical desktop client? I'm missing out having the normal interaction i do with dropbox due to this limitation. If so, please advise to when it will be available. 

[Lusil]

Hey @OzzyisCuterThanYourDog, thanks for checking in with us on this thread. 

Although the desktop app isn't currently compatible ARM processors and there isn't a timeline to share with you, you can have a look at this thread, where other like-minded users have also expressed a similar interest, where you can also comment and upvote. 

Let us know if you have any other questions, cheers!

[pimlittle]

same here... one drive it is.  

[Jim Roy]

How soon can I use Dropbox on my surface pro x (like on my desktop). I bought this computer specifically to make working while traveling easier and this is a serious problem. I can't return the computer and regret buying it. I will look into changing the processor to Intel if that will solve the problem (and not negatively affect my computer). It would be great if Dropbox could make them compatible.