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Can't install the desktop app on a new PC

New member | Level 2
New member | Level 2

Hi All,

 

I just purchased a new Microsoft Surface Pro X with Windows 10 Pro installed.

 

As usual, I tried to install key apps including Dropbox desktop app.

 

The installer failed pretty early citing: "Your devide is not compatible with this version of the Dropbox app. Dropbox for S mode will run on your device. Do you want to install it from the MS Store".

 

My device is not in S Mode. Why would the installer be failing here? 

 

Thanks for any help.

Dave

1 Accepted Solution

Accepted Solutions
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Re: Can't install the desktop app on a new PC

Super User II
Super User II

@wiggy_wiggy wrote:

My device is not in S Mode. Why would the installer be failing here?


Because the Surface Pro X uses an ARM processor instead of an Intel or AMD processor like you'd find in a regular comptuer. Applications you would install on a regular computer aren't compatible with ARM processors. The version of Windows 10 on your tablet was created specifically for ARM.

 

View solution in original post

5 Replies 5
Highlighted

Re: Can't install the desktop app on a new PC

Super User II
Super User II

@wiggy_wiggy wrote:

My device is not in S Mode. Why would the installer be failing here?


Because the Surface Pro X uses an ARM processor instead of an Intel or AMD processor like you'd find in a regular comptuer. Applications you would install on a regular computer aren't compatible with ARM processors. The version of Windows 10 on your tablet was created specifically for ARM.

 

View solution in original post

Highlighted

Re: Can't install the desktop app on a new PC

New member | Level 2
New member | Level 2

Thanks Rich,

 

After reading the posts on this, looks like the issue has been raised 5 years ago with no action by Dropbox for an ARM compatible desktop app version.

 

I've turned my autorenewal off, Onedrive it is...

Highlighted

Re: Can't install the desktop app on a new PC

New member | Level 2
New member | Level 2

Does dropbox have any intetion to support ARM processors with the typical desktop client? I'm missing out having the normal interaction i do with dropbox due to this limitation. If so, please advise to when it will be available. 

Highlighted

Re: Can't install the desktop app on a new PC

Dropboxer
Dropboxer

Hey @OzzyisCuterThanYourDog, thanks for checking in with us on this thread. 

 

Although the desktop app isn't currently compatible ARM processors and there isn't a timeline to share with you, you can have a look at this thread, where other like-minded users have also expressed a similar interest, where you can also comment and upvote. 

 

Let us know if you have any other questions, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't install the desktop app on a new PC

New member | Level 2
New member | Level 2

same here... one drive it is.  

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