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Can't launch Dropbox app or uninstall on windows 10 PC and more

Can't launch Dropbox app or uninstall on windows 10 PC and more

dynamnixhwncl
New member | Level 2

As detailed in the subject I can't launch Dropbox app or uninstall on windows 10 PC.  Also when accidently using the back up feature (desktop) Dropbox has deleted files from my C drive. 

3 Replies 3

Re: Can't launch Dropbox app or uninstall on windows 10 PC and more

Lusil
Dropboxer
Hello @dynamnixhwncl, I'd be happy to help look into this with you. 

At first, could you let me know what happens when you try to launch or uninstall the desktop app?

If you get any error messages, send me a screenshot of them. 

As for using computer backup, this feature adds your computer folders (like Downloads and Desktop) to your Dropbox folder. 

Could you have a look through your Dropbox folder locally and your account online to see if you can find the files you're looking for?

Give me a shout with any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't launch Dropbox app or uninstall on windows 10 PC and more

dynamnixhwncl
New member | Level 2

Thanks Lusil,

 

The missing files were indeed in the Dropbox cloud so I restored them this way, my issue is with them being removed in the first place!

 

There is no error messages showing when I try to launch the app, when I try to uninstall I'm greeted with the below. IMG_0859.jpg

Re: Can't launch Dropbox app or uninstall on windows 10 PC and more

Lusil
Dropboxer
If they were removed from their default/original location, it's because computer backup was enabled. 

I understand that this wasn't ideal, but you can turn it off and move them back to where they first came from, by following the steps mentioned in this article

Once you do that, check your Task Manager to close any third party apps that could be interacting with the desktop app. 

From there, try uninstalling the Dropbox app once more. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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