Can't log into Android App with correct email and password

[mnkymnk]

"Incorrect email or password"

It works on an Old Samsung Galaxy Note 2.

It works on Desktop.

It works on Chrome on my Galaxy S7. ( Here file uplaod only works on the desktop version of the site)

It doesn't work in the App on my Galaxy S7.

Android and Dropbox have the latest updates.

[Daphne]

Hey there @mnkymnk,

Could you try a quick reinstall of the mobile app to see if this does the trick? 

If you're still seeing the error message after, can you send me a screenshot (excluding any personal info) of the error?

Let me know how it goes - Thanks!

[sharmanhall]

@mnkymnk,


What version of the dropbox APK do you have installed on your Galaxy S7?
Make sure you have the most up-to-date version (152.2.4) installed!

https://play.google.com/store/apps/details?id=com.dropbox.android&hl=en_US

Current Version
152.2.4

[mnkymnk]

"Android and Dropbox have the latest updates."

[mnkymnk]

Already tried reinstalling it. Didnt help

It's the normal

Sign-in Failed

Incorrect email or password

message.

But as i said im 100% certain i use the correct info, since it works everywhere else.

[Daphne]

Hey @mnkymnk,

Are you currently using a WiFi connection when trying to sign into the app on your mobile? If so, can you perhaps try using a different WiFi or cellular data connection and try signing in again to see if that does the trick.

If the issue still persists, would you mind if I reached out to the email address associated with your Community profile so that we can do some further investigation through our Support channel?

Let me know - Thanks!