Dropbox installs & integrations
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"Incorrect email or password"
It works on an Old Samsung Galaxy Note 2.
It works on Desktop.
It works on Chrome on my Galaxy S7. ( Here file uplaod only works on the desktop version of the site)
It doesn't work in the App on my Galaxy S7.
Android and Dropbox have the latest updates.
Hey there @mnkymnk,
Could you try a quick reinstall of the mobile app to see if this does the trick?
If you're still seeing the error message after, can you send me a screenshot (excluding any personal info) of the error?
Let me know how it goes - Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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"Android and Dropbox have the latest updates."
Already tried reinstalling it. Didnt help
It's the normal
Sign-in Failed
Incorrect email or password
message.
But as i said im 100% certain i use the correct info, since it works everywhere else.
Hey @mnkymnk,
Are you currently using a WiFi connection when trying to sign into the app on your mobile? If so, can you perhaps try using a different WiFi or cellular data connection and try signing in again to see if that does the trick.
If the issue still persists, would you mind if I reached out to the email address associated with your Community profile so that we can do some further investigation through our Support channel?
Let me know - Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
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