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Can't log into Android App with correct email and password

Explorer | Level 3

"Incorrect email or password"

It works on an Old Samsung Galaxy Note 2.

It works on Desktop.

It works on Chrome on my Galaxy S7. ( Here file uplaod only works on the desktop version of the site)

It doesn't work in the App on my Galaxy S7.

Android and Dropbox have the latest updates.

5 Replies 5
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Re: Can't log into Android App with correct email and password

Dropboxer
Dropboxer

Hey there @mnkymnk,

Could you try a quick reinstall of the mobile app to see if this does the trick? 

If you're still seeing the error message after, can you send me a screenshot (excluding any personal info) of the error?

Let me know how it goes - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't log into Android App with correct email and password

New member | Level 2
New member | Level 2
@mnkymnk,


What version of the dropbox APK do you have installed on your Galaxy S7?
Make sure you have the most up-to-date version (152.2.4) installed!
 
Current Version
152.2.4
Highlighted

Re: Can't log into Android App with correct email and password

Explorer | Level 3

"Android and Dropbox have the latest updates."

Highlighted

Re: Can't log into Android App with correct email and password

Explorer | Level 3

Already tried reinstalling it. Didnt help

It's the normal

Sign-in Failed

Incorrect email or password

message.

But as i said im 100% certain i use the correct info, since it works everywhere else.

Highlighted

Re: Can't log into Android App with correct email and password

Dropboxer
Dropboxer

Hey @mnkymnk,

Are you currently using a WiFi connection when trying to sign into the app on your mobile? If so, can you perhaps try using a different WiFi or cellular data connection and try signing in again to see if that does the trick.

If the issue still persists, would you mind if I reached out to the email address associated with your Community profile so that we can do some further investigation through our Support channel?

Let me know - Thanks! 


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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