Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
I'm attempting to get my dropbox desktop app set up on a Windows 10 machine. When I click the Sign in with Google button it opens my browser (Chrome 58.0.3029.110) which takes me to a page that says "Sign in with Google, You're about to sign in to the Dropbox desktop app with your Google account. Would you like to continue?" I then click the Continue signing in with Google button. This pops up a new window with the Google account chooser, which I click my account on. After clicking my account, both that pop up window and the original Chrome window close, and I receive my text message for two factor authentication. Nothing else happens and I'm left at the dropbox app sign on I originally clicked. I have seen other suggestions to remove the app, remove the hidden folders (which were never created on my machine because I never got signed in), and reinstall the app. I've done this twice now with no changes. Please let me know what I can do to get logged in. Thanks.
That worked, thanks! At the same time, I'll wait to mark this as solved and see if the dropbox folks have noticed any issue with doing the regular google authentication.
Hey cclaunch,
Thanks for notifying us, glad to hear that this has now been resolved for you!
Just following-up, since this issue hasn't been reported by other users, though I'll sure keep an eye for any incidents, much appreciated!
If there's anything else I could do for you, please let me know in your reply.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I have this exact issue a couple of years later, so something is up.
@TomasForsman wrote:
I have this exact issue a couple of years later, so something is up.
Nothing is up. The feature works just fine (I just tested it successfully). If you're unable to sign-in with Google, you'll want to open a ticket with Support as it may be something specific to your account or your system. A first step would be to clear your browser's cache/browsing history and try again, or try another browser.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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