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Can't login on my phone

Can't login on my phone

SuzyS
Helpful | Level 5

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message.

 

"sign-in failed. Unknown error, please contact Dropbox customer support"

 

I tried changing my password via my laptop then signing in on phone with new one. Still get the same message. Working fine on both my laptop and my Surface tablet.

 

Reinstalled twiced but get the same message each time.

1 Accepted Solution

Accepted Solutions

Re: Can't login on my phone

SuzyS
Helpful | Level 5

Solved it myself.

I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

View solution in original post

11 Replies 11

Re: Can't login on my phone

SuzyS
Helpful | Level 5

Solved it myself.

I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

View solution in original post

Re: Can't login on my phone

Jay
Dropboxer
Hi @SuzyS, thanks for joining the Community!

This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.

I'm glad to hear you were able to resolve it on your device.

If you need any further assistance in future, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sign in Failed Unknown Error

rssear17
Explorer | Level 4

I recently began getting an error on my Google Pixel 5 - Sign in failed - Unknown error.  I am using basic version of Drop Box and only have two computers linked to my account.  Cannot figure why I cannot log in.

Re: Can't login on my phone

rssear17
Explorer | Level 4

I tried this and it still will not allow me to login

Re: Can't login on my phone

Lusil
Dropboxer
Hey @rssear17, thanks for nudging us on this thread. 

Could you try signing in from a different WiFi network or by using your cellular network?

If you're still having trouble with this, send us a screenshot (without any personal info) of the error message. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't login on my phone

rssear17
Explorer | Level 4
Thank you that appears to have fixed the issue.... Appreciate the help

Re: Can't login on my phone

Lusil
Dropboxer
Glad to have helped, @rssear17

If anything else comes up in the future, you know where to find us. 

In the meantime, I hope you have a wonderful day ahead of you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't login on my phone

orthobio
Explorer | Level 3

 Successfully installed & used password app on my Win10 laptop and my old Galaxy phone for 2 weeks. I am having issues logging in on my new Pixel 5. New phone sends notification to laptop but gets an error message after I confirm on the laptop. Error message reads “Oops! An error has occurred, please try again later.”

 

I have uninstalled, cleared temp files, restarted & reinstalled multiple times.

 

 

Re: Can't login on my phone

Lusil
Dropboxer

Hi @orthobio, thanks for joining us on this thread. 

 

Could you try signing in to the mobile app on your Pixel 5 device from another WiFi network or by using cellular data?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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