Can't login on my phone

SuzyS · ‎02-23-2021

Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message.

"sign-in failed. Unknown error, please contact Dropbox customer support"

I tried changing my password via my laptop then signing in on phone with new one. Still get the same message. Working fine on both my laptop and my Surface tablet.

Reinstalled twiced but get the same message each time.

orthobio · ‎03-31-2021

Reinstalled while on cellular. Same error message

Lusil · ‎04-01-2021

Thanks for giving that a try nonetheless.

Could you also make sure that you meet the minimum requirements to install and run the mobile app?

Also, have a look at your Support options for contacting out team.

Lusil
Community Moderator @ Dropbox
dropbox.com/support

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drkh · ‎09-05-2022

I am having issues with logging into my app on Android.

I have tried using the right password. Reset twice, uninstalled, restart phone and still can't log in.

I can log in to the web version using the same credentials though.

I can't even get proper support with Dropbox. It's like a maze trying to find ways to contact support - Misleading to use contact support link when we can't reach or get any support. Very bad user experience.

Thanks.

Walter · ‎09-05-2022

Hey @drkh, sorry to hear about this.

Do you happen to be on the Basic plan with more than 3 devices connected to your account perhaps?

If so, note that there's a device limit you might be hitting.

Could you check your connected devices and let me know if that's the case?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Unstable_rat · ‎12-10-2022

HI,

I haven't been able to login on phone anymore since months. I tried over and over, tried to remove all data from the app, even removed the app, reboot and reinstall. I switched of the 2fa to make it easier but I keep getting the failure: Unknown error, please contact Dropbox customer support. Yet, there's no customer support lol.

And yes the securityscreen has been checked, I removed all the devices except one so that's not the problem. It used to work verywell on my phone. Anyone got a solution?

Thanks in advance!

Mark · ‎12-10-2022

What OS is the device using and version?

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Unstable_rat · ‎12-10-2022

Android 9

Phone is HTC U11

Mark · ‎12-10-2022

So that should cover it 🙂

Are you using an up to date version of the app?

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Unstable_rat · ‎12-10-2022

Yes, ofcourse. first thing I check all the time and even today.

Unstable_rat · ‎12-11-2022

anyone?

Can't login on my phone

Can't login on my phone

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