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Can't open Microsoft Online files from Dropbox online

MCCA New member | Level 2
New member | Level 2

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page.

I'm on a Dropbox Team.

I have a Microsoft Office Online account through my university (different email to my Dropbox account).

I've tried Chrome and Firefox.

Most importantly, it works fine using another computer (PC) but not my Macbook Pro.

thanks

1 Accepted Solution

Accepted Solutions

Re: Can't open Microsoft Online files from Dropbox online

MCCA New member | Level 2
New member | Level 2

Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

View solution in original post

3 Replies 3

Re: Can't open Microsoft Online files from Dropbox online

Dropboxer
Dropboxer

Hey @MCCA, thanks for reaching out to us and thanks for trying out another browser!

That definitely helps us narrow down our investigation. 

Could you also try again:

  • From an incognito window?
  • After clearing your browser's cache? 
  • Once you make sure that you're not running any third party browser extensions or plugins? 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't open Microsoft Online files from Dropbox online

MCCA New member | Level 2
New member | Level 2

Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

View solution in original post

Re: Can't open Microsoft Online files from Dropbox online

Dropboxer
Dropboxer

No worries, @MCCA! In any case, I'm glad to hear that you were able to resolve your concern. 

If anything else pops up in the future, just give me a shout. Hope you have a lovely day ahead! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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