cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Can't reconnect old folder after re-install

Explorer | Level 3

Hi, I had to reinstall the dropbox app. 

After the installation I tried reconecting the dropbox folder via the Advance Options menu I choose the parent folder that contains all the dropbox files and then I got this message.

 

Any help or should I re-download everything? 

 

Thank you

 

Capture.PNG

3 Replies 3
Highlighted

Re: Can't reconnect old folder after re-install

Dropboxer
Dropboxer

Hey @Voice, I'd be more than happy to help!

I'll just need to clarify a few details, such as:

  • Are you trying to sign in to your Business account on the desktop app?
  • Do you have a personal Dropbox folder installed in that same path?
  • Did you select a previously installed Business Dropbox folder with the same name?

Any additional info would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Can't reconnect old folder after re-install

Explorer | Level 3

Hi Lusil.

- Yes it's a bussines account

- I used to have a personal Dropbox folder on the same path but I have deleted it

- I didn't select the Business Dropbox folder but the parent folder. Meaning I selected the folder that includes the original business dropbox folder.

Highlighted

Re: Can't reconnect old folder after re-install

Dropboxer
Dropboxer

Thanks for getting back to me, @Voice

If you're selecting the relevant path (eg. C:\Desktop) where the Dropbox folder is in and you're connecting with the same account as before, it should detect the existing folder and prompt you to merge them. In this case, you can click on the "rename" option to complete the reinstallation - that should do the trick.

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Do you know how to organize your files and folders?
<b>We have created a guide on folder best practice, so you can get organized now <a href="https://www.dropboxforum.com/t5/Business-Tips-tricks/Folder-structure-best-practice/m-p/428456#M39"><u>check it out here</u></a>.</b>

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?