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Can't reconnect old folder after re-install

Voice
Explorer | Level 3

Hi, I had to reinstall the dropbox app. 

After the installation I tried reconecting the dropbox folder via the Advance Options menu I choose the parent folder that contains all the dropbox files and then I got this message.

 

Any help or should I re-download everything? 

 

Thank you

 

Capture.PNG

3 Replies 3

Re: Can't reconnect old folder after re-install

Dropboxer
Dropboxer

Hey @Voice, I'd be more than happy to help!

I'll just need to clarify a few details, such as:

  • Are you trying to sign in to your Business account on the desktop app?
  • Do you have a personal Dropbox folder installed in that same path?
  • Did you select a previously installed Business Dropbox folder with the same name?

Any additional info would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't reconnect old folder after re-install

Voice
Explorer | Level 3

Hi Lusil.

- Yes it's a bussines account

- I used to have a personal Dropbox folder on the same path but I have deleted it

- I didn't select the Business Dropbox folder but the parent folder. Meaning I selected the folder that includes the original business dropbox folder.

Re: Can't reconnect old folder after re-install

Dropboxer
Dropboxer

Thanks for getting back to me, @Voice

If you're selecting the relevant path (eg. C:\Desktop) where the Dropbox folder is in and you're connecting with the same account as before, it should detect the existing folder and prompt you to merge them. In this case, you can click on the "rename" option to complete the reinstallation - that should do the trick.

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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