After receiving the message, during boot up, that my version of Dropbox was outdated, I downloaded the new installer. It was then that I noticed that the Dropbox destop app wasn't actaully running. So, I started it, and it appeared to be starting normally --- but it ran just briefly (30-60 seconds) before stopping.
So, I downloaded and attepted to run the installer, hoping that the update would overwrite whatever the problem might have been. Like the desktop app, it tried to start and then stopped. (I never received the Windows warning "Do you want to allow this program to make changes to your computer?" etc. It only asked for permission to execute, and then the Task Manager showed it starting and then stopping after 2-3 seconds.)
I have tried the following, without success:
1) uninstalling the program, using IObit's uninstaller, with the "powerful scan" to clear out leftover folders, registry entries, etc.
2) running the installer package
3) running the installer in compatibility mode
3) running the most recent version's (and several past stable versions') offline installer
4) running the most recent beta version installer
5) rebooting numerous times
6) starting the computer in clean-boot mode
7) checking Windows' firewall for blockage
manually searching for and deleting any Dropbox folders (in AppData/Roaming, e.g.)
9) unlinking the desktop machine from Dropbox
No matter what I try, the same thing always happens: The progam asks for permission to execute, and when I run it, nothing happens --- NOTHING. The only evidence I have of the program *attempting* to run is by watching the "processes" in Windows Task Manager. The Dropbox Update exe process appears on the list of processes for a moment or two, and then disappears.
For what it's worth, the Dropbox.exe.log in the AppData/Roaming showed the following error:
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
But I have no idea if that message is relevant to the installation problems. (And that was before uninstalling.)
Dropbox runs and updates fine on my laptop (Windows 10), but I cannot resurrect it in any form or fashion on my Windows 7 desktop. I've exhausted every suggestion that I can find and would be extremely grateful for guidance.
Solved! Go to Solution.
Community Manager @ Dropbox
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