I can sign in to my account successfully on my desktop.
When I use the same email and password on my Android app, it won't sign in. It just re-issues the sign in page.
Hi @Erik B.17; thanks for posting on our Community and sorry to hear about this.
Could you please let me know what plan are you on and how many devices you've connected to your account as shown here?
Thanks for reponding.
The Dropbox App that I am trying to sign in to is on a Samsung S6. (I can sign in to my account via Chrome.)
I'm on Dropbox Basic.
I have two desktops named I7 and Trainroom, and two laptops named I7UB and Bubby.
All run Dropbox, but it's rare that they are all turned on concurrently. Usually only two; and there were only 2 running when I encountered the problem.
I now see that on the Basic plan I can only have 3 devices. I can manage that but before I do, could you answer a few questions please.
Is a device counted as one of the three if it is turned off?
If I have 4 devices with one turned off, there are only 3 signed in. The 3 will sync. If I turn one off then turn the fouth on, I still have only 3 signed in concurrently. Will the fourth sync?
Reading the Dropbox rules, I see "...you may only be allowed to be signed into a certain number of devices at a time. "
This suggests "no" and "yes" to the above.
What is correct?
Hi there, Walter,
I wanted to perform an experiment to see what would happen if I did what I outlined in my previous post..
ie, add a file to one device and progressively turn on the remaining 3.
To my surprise, the file I created on Dev 1 was downloaded to each device, ie, all 4 devices sync'd.
Then, while they were all "on", I added another file on Dev 4 and found it was sync'd to the other 3 devices.
I have been a Dropbox user for a long time; do you think that the Basic/3 device limit was set when Dropbox became mature in the marketplace, and they let me continue with 4 devices? Because I had 4 initially?
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