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Can't sign in to Dropbox app after Time Machine restore

Can't sign in to Dropbox app after Time Machine restore

thedanmancan
Explorer | Level 4

I recently restored my iMac from a Time Machine backup. After this completed I could no longer sign in to my Dropbox desktop app. I have tried restarts, uninstalls, reinstalls and an advanced reinstall of the DB app and nothing is working. I also unlinked my device from my DB account. Every time I try to sign in to the Dropbox app I simply get a gray pop-up that says "Something went wrong, Try again or check out our Help Center". Please help!

18 Replies 18

Re: Can't sign in to Dropbox app after Time Machine restore

Здравко
Super Collaborator | Level 20

Hi @thedanmancan,

Is your case similar to noted here? If the referred doesn't help, post the content of the file pointed by a blue link on the "pop-up" (as noted there).

Good luck.

Re: Can't sign in to Dropbox app after Time Machine restore

thedanmancan
Explorer | Level 4

@Здравко Similar, thank you. But I have tried deleting the .dropbox file and the Library ("Helper") files before deleting then reinstalling the DB app and I still just get this message any time I try to sign in to the app. 😕Screen Shot 2020-09-13 at 1.03.44 PM.png

Re: Can't sign in to Dropbox app after Time Machine restore

Здравко
Super Collaborator | Level 20

Oh... I see. That doesn't seem so similar. 🙁

Other thing I can suggest, if you haven't done already, is the advanced reinstall.

Re: Can't sign in to Dropbox app after Time Machine restore

thedanmancan
Explorer | Level 4

Thanks @Здравко. I did do an advanced reinstall and that did not help either, unfortunately. 😕

Re: Can't sign in to Dropbox app after Time Machine restore

Daphne
Dropboxer

Hi there @thedanmancan!

 

Can you let me know if this computer is still showing as connected within your security page here?

 

If you see the computer linked there still, please try unlinking this device to see if that helps.

 

Please bear in mind that if you have a Basic account, you can only link up to 3 devices as outlined here.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't sign in to Dropbox app after Time Machine restore

thedanmancan
Explorer | Level 4
@Daphne

Thanks for asking. My iMac does not show as linked. I did previously unlink it in an attempt to fix my issue.

Thanks,
Dan

Re: Can't sign in to Dropbox app after Time Machine restore

Walter
Dropboxer

In that case, could you disable any antivirus you might have running on the device, firewall or even VPN/proxy settings that you might have on that computer and try installing the desktop app through the following link, Dan?

 

https://www.dropbox.com/downloading?build=106.4.368&plat=mac&type=full

 

Let us know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Can't sign in to Dropbox app after Time Machine restore

thedanmancan
Explorer | Level 4

@Walter Thanks for the suggestions. To my knowledge, I don't have any antiviral software to disable and I'm not connected through a proxy. I did turn off my iMac's firewall while I installed DB from the link you provided. I am still unable to sign in though (same error message as stated originally). 😕

Re: Can't sign in to Dropbox app after Time Machine restore

Daphne
Dropboxer

Can you let me know what OS version your computer is running @thedanmancan?

 

Also, do you have the "Early releases" option toggled on in your account settings? If so, please toggle this off and try re-installing one more time to make sure you have the latest stable version.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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