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Can't start Dropbox issue

Can't start Dropbox issue

BTNixon
New member | Level 2

I have gotten the message twice lately that Dropbox can't be started. Any ideas? Here is the issue log:

bn.BUILD_KEY: Dropbox
bn.VERSION: 97.4.467
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: ece1ac10-7e58-43b9-bfc3-6e6fb2de58c8
pid: 10560
cwd: 'C:\\Windows\\SysWOW64'
     real_path='C:\\Windows\\SysWOW64'
            mode=0o40777 uid=0 gid=0
     parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\thoms\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\thoms\\AppData\\Local\\Dropbox\\instance1'
                mode=0o40777 uid=0 gid=0
         parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\thoms\\Dropbox'
              real_path='C:\\Users\\thoms\\Dropbox'
                     mode=0o40555 uid=0 gid=0
              parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                       mode=0o100777 uid=0 gid=0
                parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                       not found
                parent not found
TMP: C:\Users\thoms\AppData\Local\Temp
TEMP: C:\Users\thoms\AppData\Local\Temp
tempdir: 'C:\\Users\\thoms\\AppData\\Local\\Temp'
         real_path='C:\\Users\\thoms\\AppData\\Local\\Temp'
                mode=0o40777 uid=0 gid=0
         parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
  File "dropbox\client\authentication\manager.pyc", line 722, in _try_register_host
  File "dropbox\client\authentication\manager.pyc", line 891, in _on_register_host_success
  File "dropbox\client\multiaccount\instance_database.pyc", line 1140, in set_shared_config
  File "dropbox\sqlite3_helpers.pyc", line 1042, in _runner
  File "dropbox\client\multiaccount\instance_database.pyc", line 469, in set_shared_config
  File "dropbox\sqlite3_helpers.pyc", line 296, in execute
  File "dropbox\sqlite3_helpers.pyc", line 262, in _raise_better_operational_exception
  File "six.pyc", line 696, in reraise
  File "dropbox\sqlite3_helpers.pyc", line 291, in execute
sqlite3.OperationalError: database is locked

1 Reply 1

Re: Can't start Dropbox issue

Jay
Dropboxer

Hi @BTNixon, thanks for messaging the Community!

 

It sounds like you’re experiencing the same issue as in this thread.

 

Could you try the steps there to see if it helps with loading the Dropbox desktop application?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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