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Can't start drop box

Can't start drop box

Donna S.17
New member | Level 1

error when starting drop box,  see below


[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 630, in boot_error
File "dropbox\client\main.pyo", line 4390, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4698, in main_startup
File "dropbox\client\main.pyo", line 1848, in run
File "dropbox\client\main.pyo", line 875, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 842, in __init__
File "dropbox\client\mapreduce.pyo", line 59, in __init__
File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 80, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 160, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 5] Access is denied.


[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 630, in boot_error
File "dropbox\client\main.pyo", line 4390, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4698, in main_startup
File "dropbox\client\main.pyo", line 1848, in run
File "dropbox\client\main.pyo", line 875, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 842, in __init__
File "dropbox\client\mapreduce.pyo", line 59, in __init__
File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 80, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 160, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 5] Access is denied.

Any help?

I have tried changing permissions of temp folder as suggested.

 

Thank you

 

8 Replies 8

Re: Can't start drop box

Jason H.15
New member | Level 1

I have the same basic issue as well that just occurred this morning.  I cranked up my permissions too.

 


[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 630, in boot_error
File "dropbox\client\main.pyo", line 4390, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4698, in main_startup
File "dropbox\client\main.pyo", line 1848, in run
File "dropbox\client\main.pyo", line 875, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 844, in __init__
File "dropbox\client\mapreduce.pyo", line 59, in __init__
File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 94, in _store_versioned_key
KeystoreRegKeyError: Failed to create keystore regkey!

Re: Can't start drop box

drop b.5
New member | Level 1

Same issue, same code error. Just submitted a ticket to dropbox as well, hopefully something comes back soon


[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 630, in boot_error
File "dropbox\client\main.pyo", line 4390, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4698, in main_startup
File "dropbox\client\main.pyo", line 1848, in run
File "dropbox\client\main.pyo", line 875, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 844, in __init__
File "dropbox\client\mapreduce.pyo", line 59, in __init__
File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 80, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 160, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 5] Access is denied.

Re: Can't start drop box

Daph V.
New member | Level 1

I have the same problem when installing dropbox on windows 10. 

[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 630, in boot_error
File "dropbox\client\main.pyo", line 4390, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4698, in main_startup
File "dropbox\client\main.pyo", line 1848, in run
File "dropbox\client\main.pyo", line 875, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 842, in __init__
File "dropbox\client\mapreduce.pyo", line 59, in __init__
File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 80, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 160, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 0x80090345] La operación solicitada no puede completarse. Debe establecerse una confianza con el equipo para delegación y la cuenta de usuario actual deberá configurarse para permitir la delegación.

 

Re: Can't start drop box

don p.22
New member | Level 1

[get_extra_trace_info failed]
Traceback (most recent call last):
  File "dropbox\client\main.pyo", line 630, in boot_error
  File "dropbox\client\main.pyo", line 4390, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
  File "dropbox\client\main.pyo", line 4698, in main_startup
  File "dropbox\client\main.pyo", line 1848, in run
  File "dropbox\client\main.pyo", line 875, in startup_low
  File "dropbox\client\multiaccount\instance_database.pyo", line 842, in __init__
  File "dropbox\client\mapreduce.pyo", line 59, in __init__
  File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
  File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
  File "dropbox\keystore\keystore_win32.pyo", line 94, in _store_versioned_key
KeystoreRegKeyError: Failed to create keystore regkey!

 

how do i fix this issue?

Re: Can't start drop box

Joaquín C.1
New member | Level 1

Same issue, windows 10 pro 64bits fresh install

 

[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 630, in boot_error
File "dropbox\client\main.pyo", line 4390, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4698, in main_startup
File "dropbox\client\main.pyo", line 1848, in run
File "dropbox\client\main.pyo", line 875, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 842, in __init__
File "dropbox\client\mapreduce.pyo", line 59, in __init__
File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 80, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 160, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 0x80090345] La operación solicitada no puede completarse. Debe establecerse una confianza con el equipo para delegación y la cuenta de usuario actual deberá configurarse para permitir la delegación.

Re: Can't start drop box

Justin H.7
New member | Level 1

On Windows 7 I fixed this by going into regedit.

HKEY_CURRENT_USER\Software\Dropbox

In here there were 3 keys ks, ks1, ks2 that had permissions of old Domain profile user.  I right clicked each of these and went into the permissions and added my new local user to them with full access. 

After that dropbox began to work as normal.

Hope this helps someone else.

 

Justin

Re: Can't start drop box

Todd S.12
New member | Level 2

Justin H, you are the man! I saw those 3 keys in the registry after uninstall and had a feeling they were trouble...

Re: Can't start drop box

Vania S.
New member | Level 1

On my Mac:

bn.BUILD_KEY: Dropbox
bn.VERSION: 6.4.14
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
pid: 3170
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='joeliechisholm', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Joelie Chisholm', pw_dir='/Users/joeliechisholm', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='joeliechisholm', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Joelie Chisholm', pw_dir='/Users/joeliechisholm', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: u'/Applications/Dropbox.app/Contents/Resources'
real_path=u'/Applications/Dropbox.app/Contents/Resources'
mode=040755 uid=502 gid=20
parent mode=040755 uid=502 gid=20
HOME: u'/Users/joeliechisholm'
appdata: u'/Users/joeliechisholm/.dropbox/instance4'
real_path=u'/Users/joeliechisholm/.dropbox/instance4'
mode=040700 uid=502 gid=20
parent mode=040700 uid=502 gid=20
dropbox_path: u'/Users/joeliechisholm/Dropbox'
real_path=u'/Users/joeliechisholm/Dropbox'
not found
parent mode=040755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/python'
real_path='/Applications/Dropbox.app/Contents/MacOS/python'
mode=0100755 uid=502 gid=20
parent mode=040755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
real_path='/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
not found
parent not found
tempdir: u'/var/folders/7h/199y0cgn4_31nkp1gbztrjc40000gp/T'
real_path=u'/private/var/folders/7h/199y0cgn4_31nkp1gbztrjc40000gp/T'
mode=040700 uid=502 gid=20
parent mode=040755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyo", line 398, in wrapper
File "dropbox/client/main.pyo", line 4109, in finish_dropbox_boot
File "dropbox/client/main.pyo", line 4016, in _init_components_for_account
File "dropbox/client/main.pyo", line 4274, in finish_sync_engine_setup_for_account
File "dropbox/sync_engine_adapter/adapter.pyo", line 1114, in mount_dropbox_folder
File "dropbox/_sync_engine_packages/stable/sync_engine.pyo", line 624, in mount_dropbox_folder
File "dropbox/_sync_engine_packages/stable/block_cache.pyo", line 43, in __init__
File "dropbox/_sync_engine_packages/stable/block_cache.pyo", line 53, in _compute_max_size
File "dropbox/_sync_engine_packages/stable/file_system/util.pyo", line 85, in wrapped
File "contextlib.pyo", line 35, in __exit__
File "dropbox/shared/error_util.pyo", line 48, in convert_error
File "dropbox/shared/error_util.pyo", line 35, in convert_error
File "dropbox/_sync_engine_packages/stable/file_system/util.pyo", line 85, in wrapped
File "dropbox/_sync_engine_packages/stable/file_system/pythonos.pyo", line 124, in get_disk_space_info
FileSystemError: [Errno 62] Too many levels of symbolic links: '/Users/joeliechisholm/Dropbox/.dropbox.cache/prefetch_cache'

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