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Can’t start, reinstall or uninstall on Windows 7

Mal479
Explorer | Level 3

I have been using Dropbox for a few years now with no major issues and have a business account. It stopped working yesterday. It happened after I tried to move it to a different folder (to C drive) on my laptop.

Tried reinstalling but install failes/aborts after trying for a long time.

Tried uninstalling but that also fails/aborts after trying for over an hour. Followed all solutions I found online including clearing registry entries but it did not make any difference.

Is there anything else I could try?

1 Accepted Solution

Accepted Solutions

Re: Can’t start, reinstall or uninstall on Windows 7

Dropboxer
Dropboxer
Thanks for your swift reply, @Mal479
 
In order to have a closer look into this, I’ve sent you an email to the email address associated with your Community profile. Please check your inbox for my latest message. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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View solution in original post

4 Replies 4

Re: Can’t start, reinstall or uninstall on Windows 7

Experienced Collaborator | Level 13
Did you complete Dropbox’s advanced uninstall process? If not, would give it a try in case there is something left behind that is causing the issue.

https://help.dropbox.com/desktop-web/advanced-reinstall

Re: Can’t start, reinstall or uninstall on Windows 7

Dropboxer
Dropboxer
Hey @Mal479,
 
Could you send us a screenshot of the error (without any personal info) too so as to have a better understanding of the behavior you’re experiencing?
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Can’t start, reinstall or uninstall on Windows 7

Mal479
Explorer | Level 3

Hi there,

Many thanks for responding.

The advanced uninstall was also unsuccessful. There was no error showing after install or uninstall failed. Just 'install failed/aborted' and uninstall was hanging for many hours (progress bar stopped halfway and stayed there not moving) until I had to kill the process from the Task Manager.

I caused a major issue now by removing the Dropbox entries from the Registry. It looks like I am totally stuck. Would system restore help to restore the Registry settings? Running it right now.

Thanks again

Re: Can’t start, reinstall or uninstall on Windows 7

Dropboxer
Dropboxer
Thanks for your swift reply, @Mal479
 
In order to have a closer look into this, I’ve sent you an email to the email address associated with your Community profile. Please check your inbox for my latest message. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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