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Can you help me change my 2 step authentication settings on my mobile?

Can you help me change my 2 step authentication settings on my mobile?

mommasherry
New member | Level 2

I need to change my phone number so I can get 2 step verification. How to do, Im a senior and trying to teach myself... HELP PLEASE

2 Accepted Solutions

Accepted Solutions

Re: android phone

Walter
Dropboxer

Hey there @mommasherry & @Naveed95 - how are you today?

If you changed the phone number that you’re using for two-step verification, or if you lost your phone, you may have to contact Dropbox support.

First, I'd recommend trying the following:

1. Find connected computers or devices

See if you have any computers that are connected to your account. In other words, if you have a computer that automatically signs you in to your Dropbox account, then you don’t need two-step verification to sign in. Once you’re signed in to the connected device, you can turn off two-step verification for your account and sign in on any other computer or device.

2. Use your backup code

You may have set an “emergency backup code” when you set up your Dropbox account. If you did, you were told to save it for your records. If you still have your backup code, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Enter the emergency backup code and type in your code.

3. Use your backup phone

When you set up your Dropbox account, you may have added a backup phone number that can receive texts. If you did, or you think you might have, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Text my backup phone. Then, find that phone or contact the person that has it, and follow the prompts from there.

Hope this helps to some extent and please let me know if you have any further inquiries. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: android phone

mommasherry
New member | Level 2
4 Replies 4

Re: android phone

Naveed95
New member | Level 2

@mommasherry wrote:

I need to change my phone number so I can get 2 step verification. How to do, Im a senior and trying to teach myself... HELP PLEASE


 

Re: android phone

Naveed95
New member | Level 2

@Naveed95 wrote:

@mommasherry wrote:

I need to change my phone number so I can get 2 step verification. How to do, Im a senior and trying to teach myself... HELP PLEASE


 


 

Re: android phone

Walter
Dropboxer

Hey there @mommasherry & @Naveed95 - how are you today?

If you changed the phone number that you’re using for two-step verification, or if you lost your phone, you may have to contact Dropbox support.

First, I'd recommend trying the following:

1. Find connected computers or devices

See if you have any computers that are connected to your account. In other words, if you have a computer that automatically signs you in to your Dropbox account, then you don’t need two-step verification to sign in. Once you’re signed in to the connected device, you can turn off two-step verification for your account and sign in on any other computer or device.

2. Use your backup code

You may have set an “emergency backup code” when you set up your Dropbox account. If you did, you were told to save it for your records. If you still have your backup code, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Enter the emergency backup code and type in your code.

3. Use your backup phone

When you set up your Dropbox account, you may have added a backup phone number that can receive texts. If you did, or you think you might have, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Text my backup phone. Then, find that phone or contact the person that has it, and follow the prompts from there.

Hope this helps to some extent and please let me know if you have any further inquiries. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: android phone

mommasherry
New member | Level 2
Poll
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Top contributors to this post

  • User avatar
    mommasherry New member | Level 2
  • User avatar
    Walter Dropboxer
  • User avatar
    Naveed95 New member | Level 2
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