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Cancel esignature request w/ Hellosign app

Cancel esignature request w/ Hellosign app

Nzilani_Ops
New member | Level 2

I have sent out a request for signature using the Hellosign integration, however, I no longer need that signature.  The client is now receiving unecessary reminders to sign the document. How do I cancel the request for signature?  

5 Replies 5

Re: Cancel esignature request w/ Hellosign app

Jay
Dropboxer

Hi @Nzilani_Ops, thanks for messaging today.

 

I'd recommend getting in contact with the support team for further assistance on this matter.

 

They would be able to provide more specialist information related to your account from there.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cancel esignature request w/ Hellosign app

Nzilani_Ops
New member | Level 2

Thanks - I have but nobody has gotten back to me. 😞

Re: Cancel esignature request w/ Hellosign app

Jay
Dropboxer

Sorry hear about that, @Nzilani_Ops, do you have a ticket from when you contacted the support team so I can check it out here?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Cancel esignature request w/ Hellosign app

Nzilani_Ops
New member | Level 2

Re: Cancel esignature request w/ Hellosign app

Jay
Dropboxer

Thanks for the ticket ID, I can see it is with the specialist team. I've prioritized the request to expedite matters on your behalf.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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