Cancel esignature request w/ Hellosign app

[Nzilani_Ops]

I have sent out a request for signature using the Hellosign integration, however, I no longer need that signature.  The client is now receiving unecessary reminders to sign the document. How do I cancel the request for signature?  

[Jay]

Hi @Nzilani_Ops, thanks for messaging today.

I'd recommend getting in contact with the support team for further assistance on this matter.

They would be able to provide more specialist information related to your account from there.

[Nzilani_Ops]

Thanks - I have but nobody has gotten back to me. 😞

[Jay]

Sorry hear about that, @Nzilani_Ops, do you have a ticket from when you contacted the support team so I can check it out here?

[Nzilani_Ops]

Ticket #11871285

[Jay]

Thanks for the ticket ID, I can see it is with the specialist team. I've prioritized the request to expedite matters on your behalf.