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Cannot Drag and drop files into folders

New member | Level 2
New member | Level 2

Hello, until today, I could easily select 1 or more files (in this case jpeg) and drag them into a sub forlder.  Now I when I try to drag the files into the folder it won't let me drop them there, just hovering above the folder.  This is incredibly frustrating as I've been dragging and dropping files into subfolders for months and now suddenly I can't do it.  I need to do this for work.  

 

I use both mac and windows (via VM ware)  Until yesterday I could drag and drop on either operating system and now I can't on either.  

 

Someone please help!

1 Accepted Solution

Accepted Solutions
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Re: Cannot Drag and drop files into folders

Super User II
Super User II
The Home page is just a listing of your most recently used files from your entire account. Files and folders don't actually reside there. It only shows you the activity on your account. The Move and Copy options are only available while on the Files page, which is the actual listing of all your files and folders.

View solution in original post

32 Replies 32
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Re: Cannot Drag and drop files into folders

Super User II
Super User II

@Jonzo123 wrote:

I use both mac and windows (via VM ware)  Until yesterday I could drag and drop on either operating system and now I can't on either.


Are you referring to the folders on your computers, or while using the Dropbox website? If you're doing this with the folders on your computer, then Dropbox has nothing to do with that process. It's controlled entirely by your operating system. If it's the website, please explain exactly what you're doing, which browser you're using, and any messages you receive in the process.

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Re: Cannot Drag and drop files into folders

New member | Level 2
New member | Level 2

I am using my computer.  I am uing the dropbox website. I have tried on 3 different browers to no avail.  

 

Scenario:  I have folder JOBS.  Inside Jobs folder is another folder A and 10 JPEG pictures.  Until today I could select any number of the jpeg's and drag them into folder A without having to use the "move files" tab and scrolling through several dropdowns.  I could just drag and drop those pictures into the folder.  As of today I cannot do that.  When I select the files and drag them to the folder, they cannot be dropped into a folder anymore.  Literally I have done nothing different, not installed, deleted, updated or chnaged anything on my end.  There is no error message.  When I drag the file, the file name moves with the curser, but cannot be dropped into the file.  

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Re: Cannot Drag and drop files into folders

Super User II
Super User II
It's probably just another change to the website. I'm not able to drag files into folders either. I either have to open the folder and drag files into it from the computer, or use the Move function on the website if I'm dealing with a file that's already in Dropbox.

Dropbox continues to update the site in the name of improvements, but things just keep getting worse.
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Re: Cannot Drag and drop files into folders

New member | Level 2
New member | Level 2

Thanks for the help Rich.  I spoke to a customer service rep from drobox who told me essentially he thinks I'm lying and that you could never just drag a file to a folder without going through the "move" tab.  I've literally been doing this for the past 2 years almost every day for work.  The program is called Dropbox and you can't perform the simplist drag and drop from one file into a folder?  That's some irony right there.  

 

All good, I'll just do it through another means.  

 

Appreciate the help again!

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Re: Cannot Drag and drop files into folders

Helpful | Level 5

Same issue here and have been doing this for years. Very frustrating to have to open every single folder to drag someting into it now instead of hovering over the folder and being able to add the item. This is a total time-kill. Really hating every DB "upgrade" as it just seems to make things more difficult, not less. Ugh.

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Re: Cannot Drag and drop files into folders

New member | Level 2
New member | Level 2

Same issue here  Very frustrating 

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Re: Cannot Drag and drop files into folders

Super User II
Super User II
I just heard back from DB and this appears to be a bug. They're looking into it. If I hear anything new I'll post again.
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Re: Cannot Drag and drop files into folders

New member | Level 2
New member | Level 2

Hey, this sounds a little bit like something has occurre that has somehow made your dropbox folder Read-only on your system? Are you able to achieve the equivelant of the drage and drop by selecting the files or folders you want to copy first, pressing ctrl+c (cmd+c on mac) and then trying to paste them in to the dropbox folders you want by hitting ctrl+v (cmd +v on mac)?

 

I'm suggesting this only so we can see whether or not any kind of of copying in to the folder will work, not trying to suggest you shouldn't be able to drag and drop if you want to. If the above suggestion doesn't work, that would seem to suggest that there is indeed a permissions issue going on which could help identify a solution.

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Re: Cannot Drag and drop files into folders

Super User II
Super User II
This refers the the Dropbox website, and not the Dropbox folder on a computer.

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