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Cannot Open DropBox in Windows 7 32 Bit

Cannot Open DropBox in Windows 7 32 Bit

gwj3
Explorer | Level 4

I cannot open DropBox in Windows 7 32 Bit. I was able to until today. I uninstalled and re-installed the software with the new version.

7 Replies 7

Betreff: Cannot Open DropBox in Windows 7 32 Bit

Der_Wuerfler
New member | Level 2

Same here: Update did not succeed, uninstall and reinstall (freshly downloaded web- and offline-installer) also no luck!

 

Betreff: Cannot Open DropBox in Windows 7 32 Bit

gwj3
Explorer | Level 4

I tried several other steps today including uninstalling again followed with another fresh install in the "Clean Boot" mode. I also did a fresh install with the firewall off. Nothing worked. I decided to switch to iCloud Drive for my Windows 7 system but I still use DropBox on Windows 10. I don't understand why all of the sudden it stopped working a couple of days ago. Oh well. Good Luck!

Betreff: Cannot Open DropBox in Windows 7 32 Bit

gwj3
Explorer | Level 4

I thought I should mention that Internet Explorer is acting a bit strange. Whwn I press the X Close button in the top right corner, I get an error message that says "Internet Explorer Has Stopped Working" . I switched over to Chrome as the default browser. 

 

Also; it is worth taking a look at the settings in msconfig to make sure that DropBox is checked in the Services Tab. 

 

 

Re: Cannot Open DropBox in Windows 7 32 Bit

Ross_S
Dropboxer
Hey all, can you try with the latest version, if it doesn't work then can you let us know the error log here and we'll b happy to help.

Re: Cannot Open DropBox in Windows 7 32 Bit

gwj3
Explorer | Level 4

No, No, that did not help. I love DropBox on Win 10 but I will not try again on Win 7. I was using Virtual Box for Win 7. Anyway; it does no longer work for me on my Win 7 Pro. Thanks! 😉

Re: Cannot Open DropBox in Windows 7 32 Bit

supercissi
New member | Level 2

Hi Ross, I have the same problem as described here. Dropbox has been working fine until a few days ago, when the following error message turned up when I start my computer: "This application failed to start because it could not find or load the Qt platform plugin "windows" in "". Available platform plugins are: minimal, offscreen, windows. Reinstalling the application may fix this problem". I'm running Windows 7 professional 64 bit.

Re: Cannot Open DropBox in Windows 7 32 Bit

Ross_S
Dropboxer

Hi there,

 

Many apologies for the delay in getting back to you.

 

 It seems likely that a graphic element is the issue if it's referencing Qt. After updating your graphics card drivers to the most up to date then, assuming you're not on a VM or remotely accessing the machine in some way, I'm afraid you're going to need 1:1 support from us here.

 

I'll be happy to help if you submit a support ticket and let me know its number.

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    Ross_S Dropboxer
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    supercissi New member | Level 2
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