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Cannot Start Dropbox - may be a permissions error

Cannot Start Dropbox - may be a permissions error

Shabs5000
Explorer | Level 4

Dropbox has worked flawlessly for years but now its suddenly unable to start?   I get the following file conent...

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 114.4.426
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 7eb1fac4-268a-4d79-ad33-90a076573bd1
pid: 13304
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\paul\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\paul\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\paul\\Dropbox'
real_path='C:\\Users\\paul\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\114.4.426\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\114.4.426\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\paul\AppData\Local\Temp
TEMP: C:\Users\paul\AppData\Local\Temp
tempdir: 'C:\\Users\\paul\\AppData\\Local\\Temp'
real_path='C:\\Users\\paul\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 815, in wrapper
File "dropbox\client\main.pyc", line 6615, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6080, in _init_components_for_account
File "dropbox\client\main.pyc", line 6019, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 262, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 316, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 174, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 160, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 221, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 601, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 217, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> NtCreateFile syscall: open_unchecked |>> Permission denied"

4 Replies 4

Re: Cannot Start Dropbox - may be a permissions error

Walter
Dropboxer
Hey there @Shabs5000; welcome to the Community!

Can you please temporarily disable any antivirus you may have running on your computer and try an advanced reinstall

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot Start Dropbox - may be a permissions error

Shabs5000
Explorer | Level 4

Thanks  @Walter  - unfortunately having been through this sequence it hasnt worked - i get the same error.

Re: Cannot Start Dropbox - may be a permissions error

Yfront
New member | Level 2

Got the same issue.

Re: Cannot Start Dropbox - may be a permissions error

Walter
Dropboxer
Sorry to hear this persists for you @Shabs5000 & @Yfront.

Another used who was getting this error managed to resolve this by creating a new OS profile and installing the app there with admin privileges

Can you maybe give it a go and let us know if it helped? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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