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Cannot download PDFs on mobile Android

Cannot download PDFs on mobile Android

wendyclark
New member | Level 2

Do you have any plans to correct the problem reported on this thread that I can't reply to: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/How-do-I-open-PDF-files-from-Dropbox-o...

 

I have tried to download free gift checklists/PDF files from several different sources (ex Miracle Morning, some author websites, Goodreads) and they never work correctly. I can look at them and then after a second the image disappears from the screen. And whatever downloads, I can't open it on my phone at all. I am able to download and open PDFs from all other sources. PDFs shared via Dropbox are the only problem.

 

I don't use any browser except what's on my mobile device because I don't have any other browsers. I always have to go to a computer. I will never share files on Dropbox thanks to this experience that affects everyone with an Android. Dropbox mobile is broken.

1 Reply 1

Re: Cannot download PDFs on mobile Android

Walter
Dropboxer
Hey @wendyclark; welcome to our Community!

Can you please clarify if you're having issues with downloading those PDF files or previewing them?

Also, can you preview them normally on our website through a web browser? 

When it comes to your Android device, can you clarify its OS version and the version of our mobile app as well?

Thanks a bunch, Wendy. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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