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Cannot find offline files after Android 11

Cannot find offline files after Android 11

New member | Level 2
After I upgraded to Android 11, I can no longer find my files under /Android/data/com.Dropbox.Android anymore
In fact, there's no Android/data only Android/.Data, which is empty.
Any advice?
5 Replies 5

Re: Cannot find offline files after Android 11

Dropboxer

Hi there @Sliu73, thanks for checking in. 

 

Out of curiosity, are you still able to find and access the files in question through your mobile app?

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot find offline files after Android 11

Explorer | Level 3
Hello,
I am having the same issue. I am able to access my files through the app but not with any file viewer. However, I store audio files and some player work and others give a storage unmounted error.

Re: Cannot find offline files after Android 11

Dropboxer

Hi @Tech-NICE, if you're trying to access offline files via the file manager on your Android, then this is no longer possible following a recent change to the app.

 

I hope this helps to clarify matters.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot find offline files after Android 11

Explorer | Level 3
Hello, thanks for the reply. Is this change consistent across all android versions? Particularly Android 10.

Re: Cannot find offline files after Android 11

Dropboxer

I'm assuming that the answer is yes @Tech-NICE.

 

That said, you may want to try exporting those files to the 3rd party apps you mentioned. 

 

You could also check the App Center to see if any of those are listed there so you can connect them to your account.

 

I know this is not much, but I hope this helps. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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