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Cannot get Dropbox to close

Cannot get Dropbox to close

janetellen1126
Explorer | Level 3

I have a new MacBook Air that I have the Dropbox app on . But the problem is I cannot get Dropbox to close a little colored spinning wheel keeps going around and a round. It won’t even let me go to the Apple symbols to the left of the word Dropbox at the top of the screen to shut down the MacBook Air. 
so what do I do? 

5 Replies 5

Re: Cannot get Dropbox to close

PabloDaniel0
Explorer | Level 4

Hello, I recommend turning off or restarting your computer and if the problem persists, contact technical support😁

Re: Cannot get Dropbox to close

janetellen1126
Explorer | Level 3

I would contact support but I keep getting sent the the “ community forum” and I am a Dropbox Plus customer so that means I am “ suppose” to be able to contact a real Dropbox customer service technician. 
But thank you for your advice.

Re: Cannot get Dropbox to close

PabloDaniel0
Explorer | Level 4

Ok

Re: Cannot get Dropbox to close

Fernanda Castillo
Explorer | Level 4

Maybe the best you can try is to unistall DropBox app from your computer and use only the online version. The other solution is to perform a forced shutdown through what is called "task manager" in windows. 

Re: Cannot get Dropbox to close

janetellen1126
Explorer | Level 3
Thank you for your help,I ended up getting in touch with their customer support as I am a plus customer and they had me go into the activity monitor and close it down, and it worked. Your idea might if worked but the color spinner was blocking the drop down menu with the close button on it and also the Apple force shutdown to the left of the spinning color wheel.
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