Cannot get Dropbox to close

[janetellen1126]

I have a new MacBook Air that I have the Dropbox app on . But the problem is I cannot get Dropbox to close a little colored spinning wheel keeps going around and a round. It won’t even let me go to the Apple symbols to the left of the word Dropbox at the top of the screen to shut down the MacBook Air. 
so what do I do? 

[PabloDaniel0]

Hello, I recommend turning off or restarting your computer and if the problem persists, contact technical support😁

[janetellen1126]

I would contact support but I keep getting sent the the “ community forum” and I am a Dropbox Plus customer so that means I am “ suppose” to be able to contact a real Dropbox customer service technician. 
But thank you for your advice.

[PabloDaniel0]

Ok

[Fernanda Castillo]

Maybe the best you can try is to unistall DropBox app from your computer and use only the online version. The other solution is to perform a forced shutdown through what is called "task manager" in windows. 

[janetellen1126]

Thank you for your help,I ended up getting in touch with their customer support as I am a plus customer and they had me go into the activity monitor and close it down, and it worked. Your idea might if worked but the color spinner was blocking the drop down menu with the close button on it and also the Apple force shutdown to the left of the spinning color wheel.