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Cannot install desktop app after switching out of S-Mode

New member | Level 2
New member | Level 2

Hi all,

I recently got a samsung galaxy tablet with Windows for ARM on it. It installed in S-mode, and I promptly went onto the MS store to take it out. 2.PNG

Anyway, the issue I'm getting is that the installer claims that Dropbox Desktop is incompatible because I am in S-mode, so I need to download the app.

This isn't doable for me, I require having a synced folder rather than an on-demand app.1.PNG

I thought that maybe it's because this is Windows for ARM and the x86 emulation simply isn't supported, but I tried a version of dropbox before the S-mode app came out and that worked. The only issue with that of course is the 'Please update your dropbox app to use it'

Any help would be appreciated, thanks.

7 Replies 7
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Re: Cannot install desktop app after switching out of S-Mode

Dropboxer
Dropboxer

Hey there @Catto - sorry to hear about this. 

As this Help Center article (https://help.dropbox.com/installs-integrations/desktop/s-mode) mentions, if your device is running Windows 10 in S mode and you’d like it to actively store your files and folders on your device, you can use Windows 10 instead by switching off S mode on your device and then downloading the Dropbox app for Windows 10.

Let me know if you stumble upon any issues!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2
New member | Level 2

Hi sorry, it really just feels like the question wasn't read.

As I said, I have taken it out of S-mode, which you can see in the first screenshot (Listed as home, not Home S) and I've managed to successfully install other downloaded software without issue such as Discord and Teamviewer.

 

Highlighted

Re: Cannot install desktop app after switching out of S-Mode

Dropboxer
Dropboxer

Thanks for the swift response @Catto - I appreciate it.

Since this didn't work for you, I just sent you a brief message to your Dropbox associated email address so we can have  a further look into this with all of my tools available.

Whenever you get the chance, please take a look at your inbox and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2
New member | Level 2

I am having the same problem described here - please send me the solution as well.

Highlighted

Re: Cannot install desktop app after switching out of S-Mode

Dropboxer
Dropboxer

Hello and welcome aboard @RobertoHanshi!

Could you clarify if you're trying to install our desktop application on a light computer which uses an ARM processor?

You can check if a device is running Windows 10 on ARM in the System Information for your computer:

  1. Press Windows Button + R at the same time to open the Run command line.
  2. Type msinfo32.exe. 
  3. Press Enter.
  4. Under System Summary, look at the System Type field. If it shows ARM64-based PC, your PC is running on an ARM processor and isn’t compatible with the Dropbox desktop app.

For more information, you can take a look at the following Help Center article: 

https://help.dropbox.com/installs-integrations/desktop/windows-10-arm

I hope this helps and please keep me posted Roberto!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2
New member | Level 2

This is by far the craziest thing, I have a brand new surface pro x and cant use the familiar desktop program I have always been using becuase of the procesor? Crazy!

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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2
New member | Level 2

I am having the same issue on my Surface Pro X.  Very frustrating. I may have to move to OneDrive which is discouraging.

 

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