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Cannot install dropbox windows 8.1

New member | Level 2
New member | Level 2

Please help. I really need dropbox on my new computer with windows 8.1 64 bit

Firewall off. Latest offline installer. Running  as administrator.

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dropbox.exe
Application Version: 41.4.80.0
Application Timestamp: 5a53df28
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.16408
Fault Module Timestamp: 523d45fa
Exception Code: c0000005
Exception Offset: 0001c12c
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 01d7
Additional Information 4: 01d7340064827245f2249cd1f1a7c264

 

Thanks 

1 Accepted Solution

Accepted Solutions
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Re: Cannot install dropbox windows 8.1

Super User II
Super User II
Try an Advanced install: https://www.dropbox.com/help/desktop-web/advanced-reinstall

 


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2 Replies 2
Highlighted

Re: Cannot install dropbox windows 8.1

Super User II
Super User II
Try an Advanced install: https://www.dropbox.com/help/desktop-web/advanced-reinstall

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Re: Cannot install dropbox windows 8.1

Dropboxer
Dropboxer

Also, should Mark's solution not work:

 

That's a Windows crash log. Can you see if our app in generating crash logs, that'll help us diagnose the issue:

 

They are in one of these two folders:

 

%LOCALAPPDATA%\Dropbox\installer\l
%APPDATA%\Dropbox\installer\l

 

Many thanks.

 

[This thread is now closed. If you have a similar or new question, you can ask here]

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